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Guest Services Lead - Sol Duc Hot Springs

Requisition #: 623232

Location:

Port Angeles, WA, US, 98362

Career Area: Retail + Customer Service

Description:

Job Description

The Guest Services Lead is responsible for overseeing front desk operations and ensuring exceptional guest experiences at our hotel and hot springs. This role also supports retail operations, providing leadership and guidance to team members while maintaining high standards of service, efficiency, and professionalism.

Compensation Data

COMPENSATION: The Hourly rate for this position is $18.55 to $18.55. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Front Desk Operations

+ Supervise daily front desk activities, including check-in/check-out, reservations, and guest inquiries.

+ Ensure accurate handling of payments, billing, and guest accounts.

+ Train and mentor front desk staff to deliver outstanding customer service.

+ Resolve guest concerns promptly and professionally.

Guest Experience

+ Serve as the primary point of contact for guest needs and special requests.

+ Maintain a welcoming and friendly environment for all guests.

+ Coordinate with housekeeping and maintenance teams to ensure rooms and facilities meet quality standards.

Retail Support

+ Assist with retail store operations, including inventory management and merchandising.

+ Train staff on product knowledge and upselling techniques.

+ Monitor sales performance and implement strategies to meet revenue goals.

Leadership & Administration

+ Manage guest services staff shifts.

+ Maintain compliance with company policies and safety standards.

+ Prepare reports on guest feedback, operational issues, and retail performance.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Supervisory experience in a related role preferred

• Previous guest services experience required.

• Demonstrates excellent customer service skills

• Demonstrates interpersonal and communication skills, both verbal and written

• Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

**Nearest Major Market:** Washington

**Nearest Secondary Market:** Washington State