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Director of IT Field Services - Collegiate Hospitality

Requisition #: 622061

Location:

Philadelphia, PA, US, 19103

Career Area: Corporate + Field Support

Description:

Job Description

The Director of IT Field Services leads technology operations for the Collegiate Hospitality Line of Business (LOB). This individual and their reports are responsible for the successful deployment, support and operation of technology. The Director leads in the creation, execution and enforcement of policies and procedures regarding IT Support & Deployment, and provides communication, guidance, and a point of escalation to Regional IT Directors, Leads & Operational leaders in the field.

This position is open to remote candidates and will require approximately 10%-20%** **travel.

This position is elibile for annual performance bonus and stock options.

Job Responsibilities

IT Operations & Governance

+ Oversee IT operations within the LOB, ensuring deployment, support, and tactical projects are on track

+ Define and communicate project milestones, service level agreements (SLAs), and resource allocations to ensure operator, client and consumer needs are met

Team Leadership & Resource Management

+ Manage Regional Technology Leads across regions

+ Provide guidance, coaching, training, and performance oversight for Region Technology Leads and in-unit staff to align with organizational goals and IT strategies

+ Partner with and drive outcomes and accountability from other Technology teams and key external partners that support Collegiate Hospitality

+ Ensure standardization of field support and deployment practices and drive consistent training for staff

Customer Experience & Service Management

+ Be a voice for the tech team's customers (Aramark operators, consumers), driving initiatives that maximize service availability, productivity, and satisfaction for internal and external stakeholders

+ Execute proactive engagement and communication plans to maintain high levels of customer satisfaction and retention

+ Oversee vendor and internal relationships and escalate performance issues as needed

Process Improvement & Innovation

+ Develop tools, processes, and best practices that enhance technology value, reduce technology cost, and/or drive operational efficiency to operations

+ Drive continuous improvement initiatives to optimize technology team performance

Performance Monitoring & Reporting

+ Validate SLAs and publish KPI reports to track service performance and customer satisfaction

+ Establish a metric/KPI based approach for technology operations and the Region Tech Leads

Escalation and Subject Matter Exeprtise

+ Act as an escalation point for urgent and complex support issues, ensuring timely resolution of incidents

+ Serve as a LOB Service and technology subject matter expert (SME), providing guidance and addressing challenges across the organization

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

**Education:** Bachelor's degree in Information Technology or a related field required; Master's degree and/or professional certifications (ITIL, ITSM, Lean Six Sigma) preferred.

**Experience:** Minimum ten years of progressive experience in IT, including hands-on expertise with large-scale hospitality and point-of-sale technology deployments. Proven track record of managing, developing, and leading high-performing teams, including distributed and cross-functional groups. Demonstrated ability to supervise, mentor, and evaluate staff, set clear goals, and foster a collaborative team environment.

**Technical Skills:** Deep knowledge of hospitality customer technologies - specifically point-of-sale technologies, ITIL practices and ServiceNow software. Strong analytic, organizational, and project management skills.

**Leadership & Communication:** Exceptional interpersonal and communication skills, with the ability to build relationships across all levels of the organization. Solid proactive decision-making skills and the ability to drive results in a dynamic environment. Proven ability to influence without authority in a matrixed environment. Demonstrated success navigating complex stakeholder landscapes.

Compensation Data

**COMPENSATION:** The salary range for this position is$125,000to$150,000. If both numbers arethe same, that is the amount that Aramark expects tooffer. This is Aramark’s good faith and reasonableestimate of the compensation for this position as of thetime of posting.

**BENEFITS:** Aramark offers comprehensive benefitprograms and services for eligible employees includingmedical, dental, vision, and work/liferesources. Additional benefits may include retirementsavings plans like 401(k) and paid days off such asparental leave and disability coverage. Benefits varyby location and are subject to any legal requirements orlimitations, employee eligibility status, and where theemployee lives and/or works. For more informationabout Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

**Nearest Major Market:** Philadelphia