• Technical Account Manager

    Cognizant (Tallahassee, FL)


    Role: Technical Account Manager

    Job Summary (Technical Account Manager)

    As part of the Managed Services team, you will play a role supporting our clients in managing their Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) workloads in Azure. This customer-facing position operates in a dynamic, 24x7 environment, working closely with business and technical stakeholders, IT professionals, and partners. You will be both a trusted business adviser and a technical expert, helping clients succeed in the cloud through proactive management, technical support, and strategic guidance. A passion for problem-solving, customer success, and learning new technologies is essential.

    Key Responsibilities

    + Serve as a trusted adviser to Azure Managed Services customers, ensuring overall growth, quality, and satisfaction of the relationship.

    + Perform quarterly business reviews and assess customer environments for best practices and optimization.

    + Oversee and implement onboarding activities for Managed Services customers.

    + Monitor and analyze incidents for customer infrastructure running in Azure and work with the resolver teams

    + Install, configure, and administer customer systems in Azure.

    + Escalate and communicate technical issues and resolutions to clients in business terms.

    + Coordinate with internal/external resources, including Tier-2 and Tier-3 support, to implement projects and resolve IT issues.

    + Promote and implement best practices to enhance organizational processes.

    + Work with project managers and client systems teams to deliver IT capabilities.

    + Perform regular reviews and document systems, processes, and procedures.

    + Follow up on issues via email, ticketing systems, and phone calls.

    + Serve as an escalation point for technical issues outside of Operations support.

    + Work with Microsoft to facilitate timely resolution for issues in customer’s environment.

    Essential Skills & Qualifications

    + 8-10 years of relevant experience.

    + Strong experience in Kubernetes and Linux environments.

    + Experience with, or an understanding of installation, configuration, and administration of customer systems in Azure.

    + Experience supporting enterprise customers in cloud operations, technical support, escalation management, or consulting.

    + Experience with virtual servers, networking (subnetting, routing, firewalls), and cloud platforms (Azure preferred).

    + Excellent communication skills and client-facing experience.

    + Experience in a 24x7 managed services

    + Experience leading cross-functional teams to resolve customer needs or projects.

    + AZ-104 certified

    + Degree or equivalent relevant experience required; experience will be evaluated based on core competencies.

    Nice to Have

    + Knowledge of the Microsoft suite of technologies/products (including Azure, Kubernetes).

    + ITIL knowledge and/or certification.

    + AZ-304 certified

    + Operational knowledge of scripting languages (PowerShell, Python, Ruby, .NET) is a plus.

    Personal Traits

    + Passion for technology and customer success.

    + Versatility and adaptability across a wide range of technical areas.

    + Strong problem-solving skills and pragmatic approach.

    + Team player who collaborates and shares ideas.

    + Ability to work in a fast paced, rapidly changing environment.

    Travel Requirement

    + No travel required; this is a remote opportunity.

     

    Mandatory Skills

     

    (Top 5 Keywords or skills)

     

    Skill Proficiency

     

    Years of Experience

     

    Basic Knowledge

     

    Medium

     

    Expert

     

    Managed services

     

    5-8

     
     

    Azure Infra

     

    8-10

     
     

    Kubernetes/Linux environment

     

    7-9

     

    ITIL

    8-10

     
     

    Cloud operations

     

    8-10

     
     

    Networking In cloud platforms

     

    2-5

     
     

    Team Management

     

    5-6

     

    Salary and Other Compensation:

    _*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*_

    **The annual salary for this position is between $80,000 to $92,000** depending on experience and other qualifications of the successful candidate.

     

    This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

     

    **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

    + Medical/Dental/Vision/Life Insurance

    + Paid holidays plus Paid Time Off

    + 401(k) plan and contributions

    + Long-term/Short-term Disability

    + Paid Parental Leave

    + Employee Stock Purchase Plan

    **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

     

    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.