"Alerted.org

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Benefit Manager within PNC's Human Resources organization, you will be based in Pittsburgh, PA.

The Manager of Health & Wellness (H&W) Benefits Administration is responsible for leading the day-to-day administration of health and welfare/wellness benefit programs. This role ensures accurate execution of processes, compliance with regulatory requirements, and effective vendor management. We are looking for someone who can work on design, ensuring offerings are market competitive, and future improvements with our benefits. This candidate will also play a key role in assisting with mergers and acquisitions from a benefit perspective.

Job duties include, but are not limited to;

Team Leadership & Oversight

• Lead and manage the H&W Administration team, providing guidance, coaching, and performance oversight.

• Foster talent development and maintain a high-performing team culture.

Benefits Administration

• Manage eligibility, enrollment, life events, and payroll interfaces for health, welfare, and wellness programs.

• Oversee annual open enrollment processes and ensure accurate data exchange with vendors.

• Oversee benefit-related payroll deductions and billing (COBRA, direct pay, vendor payments).

• Manage ACA filings and collaborate with external partners as needed.

• Lead year-end payroll and system testing related to benefits.

• Independently research complex benefits issues and propose resolutions.

Compliance & Controls

• Ensure timely completion and proper documentation of H&W controls, maintaining organized audit-ready records.

• Oversee compliance with applicable laws and regulations (ACA, ERISA, IRS, DOL, HIPAA), including adherence to reporting requirements.

• Manage regulatory filings and communications (e.g., Form 5500, PCORI, non-discrimination testing).

• Serve as HIPAA Coordinator, partnering with vendors and internal teams on breach protocols and reporting.

Vendor & Relationship Management

• Manage relationships with third-party administrators and vendors, ensuring alignment with plan provisions and organizational standards.

• Oversee technology integrations and processes for H&W vendors.

• Act as primary contact for vendors and internal shared services impacting ongoing operations.

Process Improvement & Support

• Continuously evaluate processes to identify opportunities for improved efficiency and cost-effectiveness.

• Research and resolve participant, HRBP, and call center inquiries promptly.

• Provide oversight for audit requests and ensure timely resolution.

• Coordinate root cause analysis and responses to escalations with internal and external partners.

Preferred Skills

• Proven track record of taking initiative and identifying new opportunities and ideas.

• Effective relationship management and communication with multiple stakeholders, including vendors, legal counsel, accounting, and corporate communications.

• Leadership and people management experience, with a focus on talent development.

• Ability to communicate complex, detailed subjects to diverse audiences, including early-career professionals and senior executives.

• Expertise in leveraging data and analytics to make decisions, solve issues, and inform planning.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

+ Manages the development and administration of employee benefits programs, policies, and procedures and ensures compliance with related regulations.

+ Providing leadership in the planning, design, and implementation of benefits programs (e.g. medical, dental, vision, disability insurance, life insurance, and employee assistance programs) and ensuring all activities comply with legal requirements.

+ Overseeing the collection and overall accuracy of benefits data located within the organization's HRIS; evaluating current benefits programs and identifying and monitoring critical performance.

+ Managing vendor relationships to ensure adherence to required service levels for outsourced benefits providers.

+ Monitoring the employee benefits eligibility and enrollment process to ensure employees meet eligibility requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

+ **Include Intentionally** - Cultivates diverse teams and inclusive workplaces to expand thinking.

+ **Live the Values** - Role models our values with transparency and courage.

+ **Enable Change** - Takes action to drive change and innovation that will transform our business.

+ **Achieve Results** - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

+ **Develop the Best** - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Communication, Corporate Governance, Customer Advocacy, Policy Analysis, Retirement Planning, Strategic Planning

Competencies

Benefits Programs, Business Acumen, Human Resources Policies, Strategies And Environment, Workforce Analytics

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.