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Senior Manager, Client Advocacy

Job Category: Sales Strategy & Operations

Meet Our Team:

•​The Pega Industry Markets team helps our clients understand how they can use Pega’s technology to drive unprecedented business outcomes in their industry.  We do this by being the stewards and subject matter experts who create and drive the go-to-market strategy, market insights and assets essential to win in our targeted industries. We translate our expertise into the language and specific solutions of maximum client resonance and impact.

Picture Yourself at Pega:

•​​​Pegasystems isseekingaprocess-oriented,relationship-driven“go-getter” with a passion for client engagement as thestrategicoperations managerto help drive Pega’srevitalized Client Advocacy Program.TheAdvocacy Managerwill lead the strategic developmentof,andwork cross-functionally to driveoperational executionof,the program. This roleis responsible forcultivating an engaged community of client advocates,establishingand maintainingappropriate dataabout client advocate usage of Pega,determininghow to handlevarious typesof client advocate requests, and orchestrating program operations and data integrity.​​​

What You'll Do at Pega:

+ Proactively recruit and nurture a strong, engaged, diverse, and relevant roster of client advocates across Pega’s core offerings, industries, capabilities, domains, and use cases.

+ Promote program visibility and foster engagement among enrolled members.

+ Identify “marquee” advocates across each core offering and manage relationships, ensuring consistent executive-level engagement and readiness for high-impact activities.

+ Design and implement incentive strategies to encourage client participation.

+ Work with operational and technical stakeholders to ensure integration of all relevant data sources into a centralized client information “source of truth”.

+ Drive continuous improvement through structured feedback loops with internal stakeholders and advocates.

+ Manage program reporting against defined KPIs

+ Determine how to best handle various types of internal requests for client references and advocate participation.

+ Ensure appropriate responsiveness to requests, including taking responsibility for helping fulfill requests when necessary, occasionally personally coordinating high impact engagements such as site visits, blogs, press releases, and external case studies.

Who You Are:

•​​Experience in client advocacy, success, marketing, and/or program management. You are passionate about driving client relationships and ensuring we havenot onlythe operational structure to amplify our client’s tremendous successes with Pega, but alsothestrongest program possibleto engageour advocatesand rewardthemfor participation.You are self-driven and proactiveand have strong skills in program management. Youareforthrightin engaging with various teamscrossfunctionally to make this program the best it can be. ​

What You've Accomplished:

+ Bachelor’s degree

+ 5–8 years in client advocacy, success, marketing, and/or program management.

+ Ability to build and manage client relationships.

+ Strong organizational and data management skills.

+ Experience working with GenAI tools, CRM systems, and reporting platforms.

+ Excellent communication and storytelling abilities.

+ Collaborative mindset and experience working across matrixed teams.

+ Familiarity with Pega’s technology and differentiators is a plus.

Pega Offers You:

+ Gartner Analyst acclaimed technology leadership across our categories of products

+ Continuous learning and development opportunities

+ An innovative, inclusive, agile, flexible, and fun work environment

+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

\#LI-JV1

Additional Information

Base salary range for this role is 104,400 - 162,000 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 22963

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity