• Customer Accounts Specialist US

    Herc Rentals (Bonita Springs, FL)


    Customer Accounts Specialist US

    Location:

    Bonita Springs, FL, US, 34134

     

    Job Type: Full-time

     

    Date: Dec 15, 2025

     

    Company: Herc Rentals

     

    If you are currently an employee of Herc Rentals, please apply using this link: **_Herc Employee Career Portal (https://performancemanager4.successfactors.com/sf/careers/jobsearch?bplte\_company=hercrental&\_s.crb=1vzawZHP23EM4ncylkxJuws98oCREXt5QR31bzyGQAI%253d)_**

     

    Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 pro forma total revenues reaching approximately $5.1 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 612 locations and has about 9,900 employees in North America as of September 30, 2025.

     

    Job Purpose

     

    Herc Customer Account Specialist is responsible for controlling a portfolio of accounts from time of billing until the receivable is cleared by means of daily customer contacts as well as performing various customer service functions for our customer base. This position reports to the Collection Supervisor, Finance Shared Services. Interactions with customer accounts will be a combination phone calls, emails and fax to obtain firm payments and payment plans on delinquent accounts while maintaining a good relationship with the customer and Internal business partners. In addition to cash collection, this position requires excellent customer service skills to help promote long-term business relationships with our customers, our Herc Sales Team and Regional Branch Managers in addressing sensitive issues. Effective Communication skills and the ability to discern accounts with cash flow issues are critical in obtaining account resolutions and to minimize revenue exposure. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer’s loyalty and driving successful business results.

     

    What you will do...

     

    + Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices.

    + Process billing adjustments and customer discrepancies with a sense of urgency.

    + Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.

    + Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.

    + Maintain relationships with Internal and External customers to drive efficiencies in processes.

    + Assist in projects, process improvements, and other collection related tasks as identified by management.

    Requirements

    + Bachelor - Business-related degree preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections

    + One-year Credit and B2B Collection experience

    + Previous customer service and professional telephone etiquette

    Skills

    + Ability to work with minimal supervision and think logically & constructively

    + Creative Problem Solver

    + Organizational and Time Management Skills

    + Professional Verbal and Written Communication

    + Proficient Microsoft Excel and Word

    + Strong sense of Urgency and Customer Focus

    + ‘Interpersonal/People Skills’, in working with Colleagues and Customers

    **Req #:** 66075

    **Pay Range:** $22 - $24

     

    Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

     

    Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

     

    Keeping you healthy

     

    Medical, Dental, and Vision Coverage

     

    Life and disability insurance

     

    Flex spending and health savings accounts

    Virtual Health Visits

    24 Hour Nurse Line

     

    Healthy Pregnancy Program

     

    Tobacco Cessation Program

     

    Weight Loss Program

     

    Building Your Financial Future

     

    401(k) plan with company match

     

    Employee Stock Purchase Program

     

    Life & Work Harmony

     

    Paid Time Off (Holidays, Vacations, Sick Days)

     

    Paid parental leave.

     

    Military leave & support for those in the National Guard and Reserves

     

    Employee Assistance Program (EAP)

     

    Adoption Assistance Reimbursement Program

     

    Tuition Reimbursement Program

     

    Auto & Home Insurance Discounts

     

    Protecting You & Your Family

     

    Company Paid Life Insurance

     

    Supplemental Life Insurance

     

    Accidental Death & Dismemberment Insurance

     

    Company Paid Disability Insurance

     

    Supplemental Disability Insurance

     

    Group Legal Plan

     

    Critical Illness Insurance

     

    Accident Insurance

     

    Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

     

    **Nearest Major Market:** Fort Myers

    **Nearest Secondary Market:** Cape Coral

    **Job Segment:** Accounts Receivable, Field Service, Finance, Manufacturing