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Job Description

The Front Desk Receptionist plays a crucial role in providing excellent patient care and ensuring smooth clinic operations. They are responsible for performing a variety of clerical and administrative duties to support front desk operations at Texas Oncology’s service centers. Here are some key responsibilities:

• Greet patients and visitors warmly, ensuring a positive and welcoming experience.

• Register patients, verify insurance information, and collect necessary paperwork.

• Schedule appointments and manage patient flow at the front desk.

• Answer phone calls, route inquiries, and provide information to patients and staff.

• Maintain accurate patient records and update necessary information.

• Assist with billing and insurance-related inquiries.

• Work closely with physicians, nurses, and other clinical staff to ensure efficient patient care.

• Coordinate with other departments within the clinic.

• Maintain a professional appearance and demeanor.

• Communicate effectively with patients, families, and colleagues.

• Handle sensitive information with confidentiality.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• At least 2-3 years of excellent customer service experience

• Experience working as a front desk, medical receptionist, medical office

• Excellent communication – looking for someone who is outgoing and friendly

• Interest in working in the healthcare industry

• Ability to work in a fast-paced environment, high pressure settings

• Muti-tasker and can stay on track

• Compassionate and empathetic

• Can pass federal and drug background check

• Open to going full time • Proficient in Microsoft TEAMS

• Previous experience in a medical office

• Bilingual in Spanish