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Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Role:

The Sr HR Technology Coordinator will be responsible for leading efforts to maintain, support, and optimize our HR technology solutions. This role will lead day to day operations to ensure the system runs smoothly, technical issues are resolved timely, while providing support to COE stakeholders and employees. The Sr HR Technology Coordinator collaborates with COE stakeholders, HR Technologists and IT to ensure accurate data management, reporting, and continuous system improvements.

Key Responsibilities:

+ Oversight of HRIS Support Specialist(s) day to day work, providing guidance on HR system functionality, resolution efforts, escalations in addition to the creation of administration user manuals, training materials, etc.

+ Provide day to day case management support; analyze and troubleshoot technical issues to provide prompt remediation

+ Ensure daily audits are conducted within HR Technology and updates are applied as needed

+ Responsible for the administration, performance, and maintenance for applications within the HR Technology portfolio

+ Assist HR technologists in configuring and maintaining system features within our HRMS, payroll, benefits, performance management, recruitment modules, etc.

+ Manage and maintain system security, ensuring proper access levels for HR users and other employees

+ Coordinate the implementation of system upgrades and enhancements, ensuring smooth transition and minimal disruption

+ Design and execute testing strategies and plans, including the creation of detailed test scripts for QA & Regression testing

+ Create and maintain reports for COEs using Cognos Business Intelligence while having a proficient aptitude of data analytics and ability to work with multiple data sources

+ Assist in various HR projects and continuous improvement initiatives

+ Develop and maintain high-quality technical documentation such as SOWs, SOPs, System User Guides, etc.

+ Maintain data integrity in systems through creation of appropriate configuration controls, standards and processes, as well as regular audits of data

+ Maintain awareness of new HR system features, best practices, and industry trends to continuously improve system use and effectiveness

+ Engage and collaborate effectively with key stakeholders to maintain ongoing partnership with continuous improvement and innovative mindset, working to apply knowledge and strategies to meet demands

+ Assist with intake and translation of business requirements into processes and systems that drive efficient and consistent execution

+ Regularly analyze work process design and flow to drive improvement in system functionality and user experience; create forms and workflows as necessary

+ Coordinate support during audits or compliance checks, ensuring that all HR systems data and processes align with legal and regulatory requirements

+ Act as a liaison between the HR department and IT or software vendors to address system-related issues

+ Participate in other projects or tasks as assigned

Basic Qualifications:

+ Fluent in English

+ Bachelor's degree in computer science or information technology preferred, or equivalent experience

+ 3-6+ years’ experience working with information technologies and systems analysis utilizing an enterprise-wide HR system or multiple systems

+ Ability to support multiple complex programs with solid understanding of HR processes and functions (payroll, recruitment, benefits, etc.)

+ Solid understanding of UKG Products preferred (or other similar HCM/Payroll/Timekeeping/LMS systems)

+ Ability to troubleshoot and resolve technical issues independently

+ Proficient MS Excel Skills, including formulas, pivot tables and v-lookups

Preferred Qualifications:

+ Effective verbal and written communication skills

+ Self-starter, requiring minimal supervision

+ Strong documentation, presentation, customer service, and problem-solving skills

+ Strong data gathering and data processing skills

+ Organized, detail oriented and able to multi-task in fast paced environment

+ Ability to lead day to day operations and mentor team members for skill development

+ Experience with system integrations and troubleshooting

+ Cognos Business Intelligence experience preferred (or similar report writing tools)

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .

The pay range for this position is $51,600.00 to $74,200.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.