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Key Responsibilities:

+ Design, develop, and maintain robust solutions within Salesforce CRM (Auto Cloud, Sales Cloud, Service Cloud) to support critical captive finance operations and enhance customer interaction processes.

+ Evaluate and articulate the pros and cons of various technical implementation and architectural options, presenting clear recommendations and building consensus among technical and non-technical stakeholders.

+ Architect, build, and manage scalable and secure integration services using GCP native tools, primarily Cloud Functions, to enable real-time, event-driven communications and data synchronization between Salesforce platforms and other enterprise systems.

+ Lead the development, configuration, and execution of marketing campaigns and transactional messaging initiatives using Salesforce Marketing Cloud, including email and push notification strategies.

+ Collaborate closely with business stakeholders, product owners, and other technical teams to gather requirements, translate them into technical specifications, and deliver effective solutions across CRM, marketing automation, and integration platforms.

+ Contribute to the establishment and enforcement of best practices, technical standards, and comprehensive documentation for CRM, Marketing Cloud, and GCP integration solutions.

+ Stay abreast of new technologies and trends in Salesforce, Marketing Cloud, and GCP to recommend and implement innovative solutions that enhance our capabilities.

Required Qualifications:

+ 10+ years of progressive experience in software development, systems integration, or a related technical role.

+ Demonstrated expert-level proficiency and hands-on experience in at least two of the following core technology areas:

+ Salesforce CRM: Deep experience with Sales Cloud, Service Cloud, and/or Auto Cloud, including configuration, customization (Apex, Visualforce, Lightning Web Components), data models, and API integrations.

+ Salesforce Marketing Cloud: Strong background in Journey Builder, Email Studio, Mobile Studio, AMPscript, SSJS, Data Extensions, Automation Studio, and various integration patterns with Salesforce CRM and external systems.

+ Google Cloud Platform (GCP) Integrations: experience with GCP native services, especially Cloud Functions, Pub/Sub, Cloud Storage, API Gateway, and other serverless technologies for building robust, event-driven integration services.

Preferred Qualifications:

+ Relevant Salesforce Certifications (e.g., Salesforce App Architect, System Architect, Platform Developer I/II, Marketing Cloud Email Specialist, Marketing Cloud Developer, Data Cloud consultant).

+ Relevant GCP Certifications (e.g., Associate Cloud Engineer, Professional Cloud Developer, Professional Cloud Architect).

Skills Required:

+ Solution Architecture, GCP, Enterprise Architecture, Salesforce.Com

+ Solution Architecture – Design, develop, and maintain robust solutions within Salesforce CRM (Auto Cloud, Sales Cloud, Service Cloud) to support critical captive finance operations and enhance customer interaction processes.

+ GCP – experience with GCP native services, especially Cloud Functions, Pub/Sub, Cloud Storage, API Gateway, and other serverless technologies for building robust, event-driven integration service

+ Enterprise Architecture –Evaluate and articulate the pros and cons of various technical implementation and architectural options, presenting clear recommendations and building consensus among technical and non-technical stakeholders.

+ Salesforce.Com - Deep experience with Sales Cloud, Service Cloud, and/or Auto Cloud, including configuration, customization (Apex, Visualforce, Lightning Web Components), data models, and API integrations. Salesforce Marketing Cloud: Strong background in Journey Builder, Email Studio, Mobile Studio, AMPscript, SSJS, Data Extensions, Automation Studio, and various integration patterns with Salesforce CRM and external systems.

Skills Preferred:

+ Marketing Automation

Experience Required:

+ Specialist Exp: 10+ yrs in IT; 4+ yrs in concentration

#LI-AA1 #LI-Onsite

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.