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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Client Executive – Security Sales is responsible for managing business development activities for high-profile named accounts and/or specific market segment(s) that lead to the expansion and growth of Security and SASE services product portfolio. Leads efforts of Security Sales Specialists. Manages the sale of Lumen’s products and services globally to the largest and most strategic customers which have a major impact on the success and growth of Lumen. Plans, organizes, leads, and controls balanced sales growth, continued account penetration, and customer satisfaction on a long-term, multi-year focus.

Identifies and develops Security services portfolio product sales opportunities (SASE, DDoS Mitigation, Threat Intelligence, Professional Services, and other Security services as developed), provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company.

The Main Responsibilities

+ Accountable at the NAO level for AI Center of Excellence and business intelligence.

+ Delivers intelligent contact and task routing based on NLU and agent skills, proactive digital communications, contact containment via AI virtual agents, date management (automated date setting, and AI driven ECDs).

+ Maintains long-term expanded partnership with vendor staff.

+ Leads sales and knowledge presentations for key customers and prospects. Develops and discusses how the company’s suite of products and services can meet the customer’s needs, and still satisfy company profitability and growth requirements. Serves as an expert in products, solutions, and general service delivery methodologies.

+ Ensures necessary measurements and analytics are in place to allow informed business decisions and to support performance management and SLA adherence at a department level.

+ Carries out continuous improvement analysis of customer activity, team performance, and company processes to identify and prioritize areas of opportunity, develop, and quantify appropriate improvement plans, and lead the attainment of desired results.

+ Develops collaborative relationships with key departments in the Company to align strategies and coordinate tactics cross-functionally within NA Operations.

What We Look For in a Candidate

Required:

+ Experience in Security Sales and/or Information Technology

+ Bachelor's degree or equivalent combination of applicable education and experience

+ 10+ years of relevant job experience with similar essential duties

+ Driver’s license may be required

+ Ability to travel as necessary

+ Attention to detail with good organizational capabilities and ability to prioritize with good time management skills

+ Experience in strategic, technical, and business communications application sales

+ Strong communication skills and proficiency in selling to the close

Preferred:

+ MBA or related graduate degree preferred.

+ Business/financial background is helpful

+ Experience is consultative sales techniques and account planning

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$151,326 - $201,758 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

\#LI-Remote

What to Expect Next

Requisition #: 340963

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.