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Job Summary

The Manager, Risk Management oversees operational and personnel functions within the department, ensuring effective implementation of risk management strategies to minimize exposure to loss and liability. This role is responsible for managing risk assessment, compliance, staff education, and reporting to support organizational goals in patient safety and regulatory adherence.

Essential Functions

+ Monitors and evaluates departmental performance, identifying and addressing operational variances to achieve goals in risk management and quality standards.

+ Participates in the development, implementation, and monitoring of policies, procedures, and standards for risk management services, ensuring alignment with organizational mission and regulatory requirements.

+ Collaborates with other departments to identify and resolve risk-related issues, coordinate improvements, and support new program initiatives.

+ Manages and oversees risk assessments, investigations, and internal reporting of actual and potential risks across the facility, ensuring timely response and resolution.

+ Educates staff on risk management protocols, patient safety initiatives, and the importance of incident reporting to promote a culture of safety and compliance.

+ Oversees the investigation, processing, and defense of claims and suits against the facility, ensuring timely and accurate responses to legal inquiries and discovery requests.

+ Provides guidance on budget planning and compliance for risk management activities, recommending resources and equipment as needed to meet department objectives.

+ Performs other duties as assigned.

+ Maintains regular and reliable attendance.

+ Complies with all policies and standards.

Leadership Responsibilities

+ **Supervision and Staff Management**

+ Provides leadership, mentorship and professional development opportunities for departmental staff.

+ Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.

+ Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.

+ **Strategic Planning and Financial Oversight**

+ Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.

+ Monitors expenditures, ensuring cost-effective delivery of services.

+ Evaluates and implements new technologies to enhance operational efficiency.

+ Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.

+ **Quality Assurance and Regulatory Compliance**

+ Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.

+ Participates in audits, inspections and accreditation processes as applicable.

+ Follows established quality control practices to ensure accuracy, consistency and safety.

+ **Collaboration and Communication**

+ Works closely with leadership teams to coordinate and improve service delivery.

+ Stays up-to-date with industry advancements, new technologies, and regulatory changes.

+ **Staff Responsibilities**

+ May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

+ Bachelor's Degree in relevant field required or

+ Four (4) plus years of direct experience in lieu of a Bachelor's degree required

+ Master's Degree preferred

+ 2-4 years of experience in closely related field with Bachelor's degree required

+ 2-4 years of previous leadership experience preferred

Knowledge, Skills and Abilities

+ Strong leadership, organizational, and communication skills.

+ Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.

+ Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.

+ Communicate effectively with leadership, team members, and stakeholders.

+ Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.

+ Problem-solving and critical thinking skills.

+ In depth knowledge of industry best practices and regulatory compliance (if applicable).

+ Strong organizational and time management skills.

+ Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

+ CPHRM - Certified Professional in Healthcare Risk Management preferred

State Specific Requirements

+ Arizona: Certified Professional in Healthcare Risk Management (CPHRM) and/or Associate in Risk Management (ARM) designation preferred.

+ Georgia: Certified Professional in Healthcare Risk Management (CPHRM) and/or Associate in Risk Management (ARM) designation required.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.