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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Starlink Program Manager provides dedicated internal support for all Federal programs under the EIS contract that leverage Starlink services. This role manages service ordering, provisioning, full lifecycle inventory oversight (including warehouse stock and RMAs), MAC-D activity, vendor coordination, procurement actions, and financial/billing processes. The Project Manager is not customer-facing and instead supports the PMO and customer-facing Program Managers by providing accurate data, documentation, and operational updates.

The Main Responsibilities

1. Order Management & Service Provisioning

• Access and manage the Starlink portal to submit service orders for all Federal programs under EIS.

• Provision and activate services and accounts.

• Validate order information for completeness and accuracy.

• Track order progress through fulfillment and escalate delays or issues.

2. Inventory & Asset Tracking (Deployed + Warehouse)

• Maintain a complete and accurate inventory of all Starlink equipment, including deployed units, warehouse stock, and reserved inventory.

• Track serial numbers, shipment locations, assigned users, and activation status.

• Manage warehouse inventory, ensuring accurate counts, availability, and allocation to upcoming orders.

• Track and manage RMA units, including defective, returned, and replacement hardware.

• Maintain auditable records for all inventory movements and status changes.

3. MAC-D Management

• Oversee Moves, Adds, Changes, and Disconnects across all EIS Federal programs.

• Ensure all MAC-D updates are accurately captured in the Starlink portal and internal systems.

• Coordinate internally to ensure accurate execution of all changes.

4. Reporting & Documentation

• Maintain dashboards and trackers for order status, provisioning metrics, inventory, RMAs, and MAC-D activity.

• Deliver regular reporting to PMO leadership and customer-facing PMs.

• Identify risks, gaps, and areas for process improvement.

5. Internal Support & Coordination (Non–Customer Facing)

• Provide internal support to the PMO, Federal Programs leadership, and EIS customer-facing PMs.

• Supply accurate updates, inventory data, and documentation for PMs who manage customer communication.

• Ensure internal teams have the information needed to support agency-facing tasks.

6. Vendor Management & Liaison Responsibilities

• Act as the primary liaison with the Starlink vendor.

• Obtain updates on product changes, hardware lifecycle status, and EOL/EOS notifications.

• Manage escalations, provisioning issues, RMA coordination, and vendor-level questions.

• Maintain awareness of vendor service policies, processes, and roadmap updates.

7. Procurement, Service Credits, Purchase Requisitions & Purchase Orders

• Create purchase requisitions for the procurement of new Starlink inventory.

• Order new equipment and service credits needed to support current and future orders.

• Maintain visibility into procurement status, delivery timelines, and inventory forecasting.

• Ensure accurate documentation and alignment between procurement activities and program demand.

8. Billing & Financial Coordination

• Provide accounting with all required information to support accurate billing, reconciliation, and financial reporting.

• Validate charges, resolve billing discrepancies, and support monthly billing cycles.

• Track all Starlink-related financial obligations, credits, and service costs to maintain accurate financial oversight.

What We Look For in a Candidate

Bachelor’s degree in related field or equivalent education and experience.

5+ years’ program management experience with the ability to drive team success and handle people leadership as the primary focus.

Must be eligible to obtain a Public Trust. Candidates will be subject to a background investigation.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

\#LI-Remote

Requisition #: 340917

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.