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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Escalations Customer Service Representative II

Hourly rate $20.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying

What you get:

+ Remote - Work From Home

+ Full Time Employment

+ Hourly rate of$20.00/hour

+ Full Benefit Options

+ Work Schedule: Must be flexible between client hours Mon-Friday 7am -7pm EST

Requirements:

+ Must be at least 18 years of age or older.

+ Must have a High School Diploma, or equivalent.

+ Must be able to submit to a background check and drug test.

+ Must be able to work an 8 hour shift between 7 am- 7 pm (last call) Mon- Fri.

Summary:

As an Escalations Customer Service Representative II, you will be supporting a team and our client’s customers as an escalated point of contact for resolving customer questions concerning their accounts.

What you will be doing:

+ Be knowledgeable in Vector policies and procedures and guide delivery of excellent and accurate customer service.

+ Handle escalated calls in a timely and professional manner ensuring that all customer cases are followed through to closure.

+ Possess good writing skills and be able to communicate effectively to clearly convey status updates and report procedural issues.

+ Submit research requests in a concise yet accurate manner.

+ Maintain a thorough knowledge of the company and client programs, policies, and technology.

+ Communicate effectively in a warm and empathetic manner.

+ Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.

+ Provide support to other positions/operations in cases during heavy workloads or absences.

People who succeed in this role have:

+ The ability to convey complex information in clear and concise terms to ensure customer understanding.

+ Strong work ethic.

+ Effective and accurate written and verbal communication skills.

+ Effective problem-solving skills.

+ Customer Service Experience.

+ Can navigate multiple applications and research solutions with ease

+ Love helping people and guiding them to the best solution for their issue

+ Provide calm conflict resolution and problem solving for frustrated customers

+ Can commit to 100% attendance for three to five weeks of paid training

Remote Roles:

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Join a rapidly growing organization that can support your career goals

Apply Today!

_Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $20.00 per hour._

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .