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Sr. Operations Analyst

Job ID

251265

Posted

12-Dec-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Digital & Technology/Information Technology, Facilities Management

Location(s)

Chicago - Illinois - United States of America, Dallas - Texas - United States of America, San Francisco - California - United States of America, Seattle - Washington - United States of America

About the Role:

As a Senior Business Operations Analyst, you won’t just "support" the Uber account - you will be the operational backbone that enables our wider global team to thrive (i.e. identifying automation opportunities, suggesting process improvements, supporting contract compliance, overseeing and supporting key operational processes like CPIs, KPIs, onboarding, and more).

We are looking for a proactive problem-solver who digs into the "why" behind every task & embraces opportunities to make things better.

If you have a customer-first mindset, are eager to grow at CBRE, and enjoy creating order out of complexity, this role offers the perfect environment to contribute alongside a high performing team and drive process improvements that make a tangible impact. You’ll work closely withsenior leaders across a full service & global account, giving you a front-row seat (and influence on) key global policies, programs, and decisions.

What You’ll Do:

Compliance, Assurance, & Contract Management

• Oversee approval workflows and lead process optimization for service lines.

• Conduct the annual review of the contract compliance checklist to ensure adherence to standards.

• Manage Master Services Agreement (MSA) abstracts and maintain updates for contract documentation.

• Conduct monthly access management and vendor audits to ensure operational compliance.

• Maintain the integrity of our shared knowledge by managing the QMS (Quality Management System) and shared drives

Performance Management & Reporting

• Manage the closeout of results and approvals for Quarterly CPI (Critical Performance Indicators) and KPIs (Key Performance Indicators).

• Generate, align, and distribute the Monthly Open Positions report.

• Compile a variety of complex operating and statistical information reports as needed.

Operational & Foundational Support

• Oversee the Playbook program, including its oversight and annual refresh.

• Manage Flexforce (Uber access management system) and distribution management (aliases).

• Facilitate the seamless onboarding and offboarding of team members, ensuring a high-quality experience for new hires

• Oversee critical team data, including contact lists, organizational charts, and distribution aliases

• Manage the awards and prizes distribution process (e.g., Giftogram).

• Support expense report submission for Alliance Director

Continuous Improvement & Innovation

• Evaluate department processes and procedures to identify opportunities to improve service delivery and make recommendations to management.

• Support and lead innovation programs /Lessons Learned programs.

• Troubleshoot and resolve escalated inquiries and requests from internal and external clients.

What You’ll Need:

• **Education/Experience** : Bachelor's Degree preferred with 2-5 years of relevant experience.In lieu of a degree, a combination of experience and education will be considered.

• **Analytical Skills:** Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.Understanding of existing procedures and standards to solve slightly complex problems.

• **Technical Proficiency:** In-depth knowledge of Google Suite and Microsoft Office products (Word, Excel, Outlook, etc.). Experience with workflow approval tools (Appsheets, Form Workflow Plus) and Google suite integrations, as well as AI tools (Gemini, etc) highly encouraged.

• **Soft Skills:** Strong organizational skills with an improvement & inquisitive mindset.Ability to explain complex information to others in straightforward situations.

• **Math/Data Skills:** Advanced math skills with the ability to calculate figures such as percentages and fractions for performance reporting

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Operations Analyst position is $105,000 annually with bonus eligibility and the maximum salary for the position is $115,000 annually with bonus eligibility. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)