• Care Coordination Manager

    Dartmouth Health (White River Junction, VT)


    Care Coordination Manager

     

    Full Time, Days

     

    Why work as a Care Coordination Manager at the Visiting Nurse and Hospice for Vermont and New Hampshire?

     

    * You experience satisfying and challenging work that makes a difference, every day.

    * You really get to know your patients and become an integral part of their care team.

    * You are provided broad independence but are also part of a cohesive interdisciplinary team.

    * You get to be an important part of the community where you live.

    * You have a work/life balance that can match the flexibility you need.

    Benefits include:

    * Employee Referral Bonuses

    * Clinical CEUs

    * Online LinkedIn Learning

    * Extensive health, dental, and lifestyle benefits that come with being part of the renowned Dartmouth Health system

    Locations:

    * White River Junction, VT – On-Site

     

    Visiting Nurse and Hospice for VT & NHcovers more than 70 towns delivering superior nursing, rehabilitation, hospice, and personal care services with proven effectiveness, integrity, and compassion. Our only goal is to help the people in our communities. When you join the Visiting Nurse and Hospice for VT & NH, you’ll become part of a dedicated team delivering outstanding home health and hospice services that enrich the lives of the people we serve.

     

    The Care Coordination Managerat VNH leads the centralized team responsible for intake, referrals, and scheduling, ensuring patients move smoothly from referral to admission through standardized workflows and reliable data. This role serves as the primary escalation point for coordination issues, partners closely with clinical and program leaders, and drives process improvement using technology, metrics, and clear performance standards. The manager strengthens operational efficiency and enhances both patient and referral source experience by aligning capacity, reducing manual work, and monitoring key KPIs.

    The Care Coordination Manager will:

    * Leads the central Care Coordination Team responsible for intake, referral processing, and scheduling across all programs.

    * Ensures patients move smoothly and quickly from referral to admission through standardized workflows and reliable data.

    * Serves as the primary escalation point for intake and scheduling issues, partnering with program leaders to resolve problems and communicate back to referral sources, patients, and families.

    * Works closely with clinical managers to align referrals with pod capacity, geography, and skill mix.

    * Drive process improvement and change management to streamline operations and elevate the patient and referral source experiences.

    * Use technology and data to track referrals, reduce manual work, and improve visibility.

    * Establish clear performance standards and monitor KPIs for timeliness, accuracy, and conversion.

    Minimum Qualifications:

    * Two (2) years of experiences in a direct supervisory role.

    * Experience in health care setting with working knowledge of medical terminology, electronic medical record and billing systems/software.

    * Bachelor’s degree preferred

    * CHAM - Certified Healthcare Access Manager desired, or certification within 2 years of hire based on organizational needs

    Salary Range (depending on experience):

    * Minimum Pay:$35.00

    * Maximum Pay:$61.75

     

    We would love to meet you and tell you more about this engaging and fulfilling part of our healthcare delivery system. Our recruiters can explain the different roles, our service area, the unique aspects of home and hospice care, and the many benefits we can offer your career and personal life.

     

    Visiting Nurse and Hospice for Vermont and New Hampshire (VNH) will never require candidates to provide personally identifying information such as social security number, date of birth, street address, or banking information in order to submit an application for employment. Identifying information will only be requested after an offer of employment has been extended and accepted, for the purposes of security screening and onboarding. If you experience a request for your personal information prior to acceptance of an offer of employment, please contact VNH’s Human Resources Department immediately at 888.300.8853 or [email protected].

     

    As part of Dartmouth Health, Visiting Nurse and Hospice for VT & NH is an equal-opportunity employer.

     

    * Area of Interest:Administrative;

    * Employment Type:Full Time;

    * Job ID:1537

     

    Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

     

    Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.