"Alerted.org

The Service Solutions Analyst is responsible for leading advanced analysis of customer performance data and industry benchmarks, providing strategic insights to improve customer satisfaction and service delivery. The role designs and manages complex KPI dashboards, applying specialized knowledge to complex issues, and works under limited supervision.

Your role

+ Develop and implement standardized reporting processes, conduct advanced data analysis, and stay updated on industry trends ensuring consistency, accuracy, and alignment with organizational objectives across all reports, dashboards, and scorecards.

+ Monitor Hospital Patient Monitoring Biomed education training activities Participates in the development and implementation of standardized reporting processes,

+ Maintain Salesforce database, training vouchers distribution, defer undelivered training revenue and release completed training revenue.

+ Verify and submit monthly contracts booking data for Teams Service Sales –Monthly deadlines for sales commissions payout

+ Engages in cross-functional projects, using data to drive improvements in customer workflows, optimize service delivery, and contribute to the overall effectiveness of the service solutions offered by the organization.

You're the right fit if:

+ Minimum 2 years of experience with a Bachelor's degree in areas such as Data Analysis, Business Intelligence (BI) and Analytics, Healthcare or Medical Device Industry or equivalent OR no prior experience required with Master's Degree.

+ Financial planning and accounting experience a plus. Knowledge of SAP preferred.

+ Experience with corporate accounting principles in a professional setting.

+ Strong communication skills and ability to act as liaison between several functional groups.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role in Cambridge, MA.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

+ Learn more about our business.

+ Discover our rich and exciting history.

+ Learn more about our purpose.

+ Learn more about our culture.

Philips Transparency Details

The pay range for this position in MA is $99,000 to $157,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits **_will not_** be provided for this position. For this position, you must reside in **_or_** within commuting distance to **Cambridge, MA** **.**

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran