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Description

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

As a Senior IS Epic Applications Analyst on the Grand Central and Prelude team at Providence, you’ll be the trusted expert driving innovative solutions for complex business challenges. In this role, you’ll leverage deep technical knowledge and analytical skills to advise leadership, define user requirements, and translate business needs into optimized system designs. You’ll collaborate across teams and with customers to ensure applications are used effectively, while mentoring others and leading projects that enhance workflows and improve outcomes. You will foster a culture built on respect, excellence, and compassion** **—ensuring every interaction demonstrates integrity and fairness, while your daily work uplifts colleagues, customers, and the community. From troubleshooting critical issues to managing upgrades and change initiatives, you’ll play a key role in delivering service excellence and maintaining system integrity. If you thrive in a dynamic environment where your expertise shapes impactful solutions and strengthens collaboration, this is the opportunity to make a difference.

Providence supports 100% virtual work for residents located in the following areas:

+ Alaska

+ Washington

+ Oregon

+ Montana

+ California

+ Texas

Essential Functions:

+ Provide management with expert advice and counsel on a wide range of business issues using in-depth analysis and information. Many issues are highly technical and complex in nature.

+ Define user requirements for complex systems and educate customers on application functionality and limitations. Collaborate with customers to ensure efficient, effective use of application resources and create supporting documentation as needed.

+ Partner with internal and external teams to design and implement business solutions. Apply professional judgment and analysis to recommend actions that meet business needs, while assisting others in similar decision-making activities.

+ Demonstrate service excellence and foster positive relationships with patients, families, employees, managers, medical staff, volunteers, and community members to maximize productivity and collaboration.

+ Apply technical standards, concepts, and theories to solve highly complex problems, while mentoring less experienced staff in tools, techniques, and analytical skills.

+ Prepare documentation and assist in defining and developing workflows in collaboration with stakeholders.

+ Lead project teams as required.

+ Analyze and synthesize data to evaluate multiple approaches and solutions to issues or problems.

+ Collaborate with peers to create and maintain team-specific documentation and lead efforts to improve documentation standards.

+ Identify, manage, and communicate issues and risks, escalating appropriately. Assist others in troubleshooting and root cause analysis of application failures.

+ Translate business needs into system design alternatives, configuration, and workflow validations.

+ Facilitate and coordinate development and analysis of complex test plans. Serve as a resource during testing and upgrades, coordinating with appropriate individuals.

+ Define and achieve individual goals aligned with organizational mission, quality, budget, customer satisfaction, and financial results.

+ Plan and coordinate downtime, change management, maintenance, and upgrades. Perform capacity planning and vendor management.

+ Ability to travel as required (up to 10%).

+ Perform rotational on-call responsibilities.

Required Qualifications:

+ Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education and experience

+ 7 or more years of build analyst experience in Epic and/or equivalent healthcare software

Preferred Qualifications:

+ Within 90 days of hire: Epic certification

+ Upon hire: Certifications in software applications, technology infrastructure, or clinical specializations

+ 4 or more years of Epic Certification with build experience

+ Epic Application Knowledge:

+ User Security & Permissions

+ Cogito Reporting

+ Radar Dashboards

+ Grand Central and / or Prelude

+ Systems Analysis & Design – Ability to define user requirements, translate business needs into system configurations, and validate workflows

+ Application Functionality & Limitations – Deep understanding of complex applications and their capabilities

+ Troubleshooting & Root Cause Analysis – Skilled in diagnosing and resolving application failures

+ Data Analysis & Synthesis – Ability to evaluate multiple approaches and recommend optimal solutions

+ Complex Problem Resolution – Applying standards and theories to solve highly technical challenges

+ Workflow Documentation – Creating and maintaining clear, standardized documentation

+ Stakeholder Engagement – Building strong relationships with internal teams, customers, and community members

+ Customer Education – Explaining application functionality and limitations in a clear, approachable way

+ Service Excellence – Demonstrating professionalism and positive interpersonal skills

+ Knowledge Sharing – Guiding less experienced staff in tools, techniques, and analytical skills

+ Decision-Making – Applying judgment to recommend actions that meet business needs

Salary Range by Location:** ** 

+ AK: Anchorage: Min: $52.19, Max: $82.39

+ AK: Kodiak, Seward, Valdez: Min: $54.40, Max: $85.88

+ California: Humboldt: Min: $54.40, Max: $85.88

+ California: All Northern California - Except Humboldt: Min: $61.04, Max: $96.35

+ California: Southern California: Min: $54.40, Max: $85.88

+ Montana: Except Great Falls: Min: $42.02, Max: $66.33

+ Montana: Great Falls: Min: $39.81, Max: $62.84

+ Oregon: Non-Portland Service Area: Min: $48.65, Max: $76.80

+ Oregon: Portland Service Area: Min: $52.19, Max: $82.39

+ Texas: Min: $39.81, Max: $62.84

+ Washington: Western: Min: $54.40, Max: $85.88

+ Washington: Southwest - Olympia, Centralia: Min: $52.19, Max: $82.39

+ Washington: Clark County: Min: $52.19, Max: $82.39

+ Washington: Eastern: Min: $46.44, Max: $73.31

+ Washington: Southeastern: Min: $48.65, Max: $76.80

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

**Requsition ID:** 405709

**Company:** Providence Jobs

**Job Category:** Applications

**Job Function:** Information Technology

**Job Schedule:** Full time

**Job Shift:** Day

**Career Track:** Business Professional

**Department:** 4011 SS IS CRCA RC APP

**Address:** OR Portland 4400 NE Halsey St

**Work Location:** Providence Health Plaza (HR) Bldg 1-Portland

**Workplace Type:** Remote

**Pay Range:** $See Job Posting - $See Job Posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.