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Role Overview

The Medical Director of Patient Experience for Henry Ford Medical Group (HFMG) Primary Care serves as a physician leader with responsibility for designing, implementing, and sustaining a high-quality, patient-centered experience throughout the primary care continuum. This position ensures that care delivered in all modes—including in-person, virtual, and hybrid settings—reflects Henry Ford Health’s commitment to excellence, equity, and compassion. Collaboration with clinical, operational, and administrative leaders is essential to embed best practices, measure outcomes, and foster a culture of continuous improvement in patient experience. This is a 0.2 FTE commitment.

Key ResponsibilitiesStrategic Leadership

The Medical Director develops and executes a patient experience strategy that aligns with HFMG’s mission, values, and primary care priorities. They provide physician leadership in the design and integration of innovative care delivery models, with a focus on improving patient experience across all care settings and modalities.

Quality & Performance Improvement

Leading patients experience initiatives is a core part of the role, with emphasis on accessibility, communication, empathy, and coordination of care. The Medical Director utilizes data-driven insights such as CG-CAHPS, Press Ganey results, and patient feedback to identify opportunities for improvement, monitor progress, and ensure accountability. Partnership with quality, safety, and operations teams is critical to align patient experience efforts with broader clinical excellence and value-based care objectives.

Engagement & Culture

Serving as a role model and champion for a patient-first culture within primary care, the Medical Director collaborates with physicians, advanced practice providers, nurses, and staff to enhance team engagement around patient experience. The role includes designing and supporting training, education, and coaching initiatives to strengthen provider-patient communication and cultural humility.

Innovation & Integration

The Medical Director advances the use of digital health tools, virtual visits, and other innovative approaches to improve patient access, continuity, and satisfaction. They ensure consistent patient experience standards are maintained across the continuum of care—including preventive, acute, chronic care management—and collaborate with systemwide patient experience leadership to align primary care initiatives with enterprise-wide goals.

Eligibility

Candidates must be Henry Ford Medical Group providers and able to practice within the Primary Care service. Prior leadership experience is preferred.

Additional Information

+ Organization: Henry Ford Medical Group

+ Department: Primary Care Administration

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.