"Alerted.org

Working Title: EHR User Experience & Adoption Specialist

Job Class: State Program Administrator Principal

Agency: Direct Care and Treatment

+ **Job ID** : 90836

+ **Location** : St. Peter

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 12/16/2025

+ **Closing Date** : 01/05/2026

+ **Hiring Agency/Seniority Unit** : Direct Care and Treatment / DCT MAPE State Operated Services

+ **Division/Unit** : DCT Support Services / Health Informatics

+ **Work Shift/Work Hours** : Day Shift

+ **Days of Work** : Monday - Friday

+ **Travel Required** : Yes - 20%

+ **Salary Range:** $32.40 - $47.76 / hourly; $67,651 - $99,722 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

The Direct Care & Treatment (DCT) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCT does not participate in E-Verify.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

DCT operates a highly specialized behavioral health care system that serves people with mental illness, substance abuse disorders, and developmental and intellectual disabilities. This includes psychiatric hospitals and other inpatient mental health treatment facilities; inpatient substance abuse treatment facilities; dental clinics, group homes, vocational sites, and sex offender treatment facilities.

This position requires an employee to be onsite at 100 Freeman Drive, St. Peter, Minnesota 56082 with some opportunity to perform work from a telework location.

+ Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) is available on a limited basis.

+ Only candidates residing in Minnesota or a state bordering Minnesota (Iowa, North Dakota, South Dakota, or Wisconsin) within 50 miles of the work address listed above are eligible for telework.

Primary responsibilities:

This role will support Office of Health Informatics in strategically designing and delivering effective learning programs for all EHR users, ensuring high-quality, engaging training for medical staff and provides exceptional customer service, driving improved user experience, adoption, and proficiency across the system.

We are looking for an Electronic Health Record (EHR) User Experience & Adoption Specialist to provide targeted support and learning opportunities for medical staff by creating and delivering role specific, performance-based EHR training. The specialist ensures end-users are proficient in EHR functionalities, troubleshoot issues, and optimizes system use to improve clinical workflows.

Using informatics methods, the Specialist promotes safe and effective EHR usage by focusing on the interaction between people, processes, and technology to support accurate, efficient, and safe patient care. They collaborate with clinical teams to identify learning needs, develop educational materials, and deliver ongoing training that enhances system adoption and improves patient care outcomes.

Additionally, the Specialist serves as a key liaison between clinical users and health IT teams to enhance the EHR user experience through personalized support, training, and workflow optimization- driving adoption, satisfaction, and effective use of the system.

Key responsibilities:

+ First line of support for clinical application users

+ Works with project teams in operational and organizational analysis to identify areas of needed improvement

+ Contributes to development of training plans and conducts training for users on applications

+ Works as an active member of the clinical project team and adhere to project plans communication and coordination of essential user support across Direct Care and Treatment divisions.

+ Develops, delivers and maintains end user training materials and performance support tools to support learning objectives.

+ Support continuous improvement efforts by identifying inefficiencies and proposing enhancements to current workflows and systems.

Minimum Qualifications

2 years of professional experience in Electronic Medical/Health Record applications including:

+ Experience with Electronic Medical/Health Record (EMR/EHR) systems across multiple disciplines, including user support, training, and troubleshooting.

+ Skilled in analyzing user needs and developing effective EHR solutions and instructional materials.

+ Experience designing and delivering training programs for adult learners, incorporating needs assessment, adult learning principles, and evaluation methods.

+ Proficient in communicating complex technical information to diverse audiences.

+ Capable of managing multiple priorities independently and collaboratively.

+ Familiar with learning management systems and other training, communication, feedback tracking tools.

Note: A bachelor’s degree or higher in Informatics, Health Care, IT or related field may substitute for 1 year of professional experience.

Preferred Qualifications

+ Clinical background (nursing, pharmacy etc.) and in-depth knowledge of medical record systems.

+ Proven experience in EHR Optimization or clinical workflow redesign

+ Expertise in developing and delivering adult learning programs in a clinical or healthcare IT setting.

+ Change management or user adoption expertise- familiarity with change management frameworks and experience leading user adoption strategies for new tools or system updates in healthcare.

+ Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Direct Care & Treatment (DCT) healthcare facilities require employees to provide documentation that they are free from tuberculosis (TB) through a blood test prior to employment. DCT does not accept TB skin testing.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.