"Alerted.org

Job Description:

Job Title: Technical Lead – Salesforce (Service Cloud & OmniStudio) Role Overview We are looking for an experienced Salesforce Technical Lead to define the technical vision and drive the delivery of high-quality solutions on the Salesforce platform. In this leadership role, you will oversee the architecture and development of Service Cloud and OmniStudio implementations, ensuring they support our critical captive finance operations. You will serve as the primary technical authority, guiding the team through complex challenges while bridging the gap between business requirements and technical execution.

Key Responsibilities:

+ Technical Delivery: Lead the design, development, and maintenance of robust solutions within Salesforce Service Cloud and Automotive Cloud. Own the technical delivery lifecycle, ensuring code quality, scalability, and performance. OmniStudio Architecture: Architect and deliver the implementation of complex business processes using OmniStudio.

+ Guide the team in developing reusable FlexCards, OmniScripts, DataRaptors, and Integration Procedures to enhance customer interaction processes.

+ Integration: Deliver scalable integration patterns to enable real-time, event-driven data synchronization between Salesforce and enterprise financial systems (leveraging GCP native tools or similar middleware).

+ Mentorship & Standards: Establish and enforce best practices, coding standards, and comprehensive documentation. Conduct code reviews and mentor developers to foster technical growth within the team. Stakeholder Collaboration: Collaborate closely with Product Owners, engineering and architecture stakeholders to translate complex requirements into technical specifications, ensuring alignment across CRM, marketing, and integration platforms.

Required Qualifications:

+ Deep Salesforce Platform Expertise: Expert-level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge). Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing.

+ OmniStudio Specialization: Strong architectural background in OmniStudio (formerly Vlocity).

+ Proven ability to design complex, guided user experiences and high-performance data integration layers using OmniStudio tools.

+ Data & Integration: Extensive experience designing enterprise-grade data models and managing secure API integrations (REST/SOAP) in a large-scale environment.

+ Good to Have: Industry Focus: Experience in Automotive Cloud or the Financial Services industry (specifically Captive Finance/Lending).

+ Cloud Integrations: Experience with Google Cloud Platform (GCP) native services (Cloud Functions, Pub/Sub) or similar serverless technologies for integration.

+ Certifications: Salesforce Certified OmniStudio Developer/Consultant. Salesforce Certified System or Application Architect. Salesforce Certified Service Cloud Consultant.

Skills Required:

+ Salesforce

Experience Required:

+ Deep Salesforce Platform Expertise: Expert-level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge). Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing. OmniStudio Specialization: Strong architectural background in OmniStudio (formerly Vlocity).

+ Proven ability to design complex, guided user experiences and high-performance data integration layers using OmniStudio tools.

+ Data & Integration: Extensive experience designing enterprise-grade data models and managing secure API integrations (REST/SOAP) in a large-scale environment.

Experience Preferred:

+ Automotive Cloud or Financial Service Cloud

Education Required:

+ Associate Degree

#LI-GL1 #LI-Hybrid

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.