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Koniag Professional Services, LLC a Koniag Government Services company, is seeking a Lead Account Manager to support KPS and our government customer. This is a remote position.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Professional Services LLC is seeking a highly organized and customer-focused Lead Account Manager to serve as the centralized point of contact for scheduling and managing medical examinations for federal agencies. This role requires exceptional attention to detail, strong communication skills, and the ability to manage complex contractual relationships while ensuring compliance with all federal regulations and standards.

Essential Duties and Responsibilities:

Contract Management and Administration:

+ Serve as the primary liaison between federal agencies, healthcare providers, and internal teams

+ Successfully manage contracts ensuring all deliverables, professional services, and contractual commitments are delivered on schedule and within budget

+ Work with representatives from Human Resources, Accounting/Payroll, Contracts, and other departments as appropriate

+ Demonstrate independent problem-solving and decision-making capability regarding contract staff conduct or performance, funding, redirection of effort, scope creep, contract modifications, and invoicing issues

+ Understand and apply quality assurance and risk mitigation strategies to minimize contractual risks

+ Support timely and accurate preparation of invoices and collections

+ Regularly update Program Manager on contract performance

Scheduling and Coordination:

+ Act as the centralized point of contact for scheduling exams for federal agencies

+ Schedule applicant, annual, overseas deployment exams, and psychological evaluations

+ Clearly communicate exam dates and times to agency district POCs

+ Work in vendor repository to request exams for federal agencies and applicants

+ Track contract deliverables to ensure they are met or exceeded

+ Ensure exam dates, times, and locations are within the scope of the contract

Quality Review and Compliance:

+ Provide quality review of all medical exams and work with private provider vendors when discrepancies are noted

+ Evaluate the quality of medical examinations to determine if exams meet all client and jurisdictional standards

+ Monitor provider performance metrics, including timeliness and documentation accuracy

+ Support audits, corrective action plans, and quality assurance reviews

+ Maintain all required records in compliance with HIPAA and federal privacy standards

+ Monitor network capacity and identify geographic coverage gaps

Reporting and Documentation:

• Invoice exam components monthly and ensure invoices to customers are accurate

• Responsible for ensuring accurate audiogram results are keyed into the audiology software program

• Maintain spreadsheets to track scheduled exams for each agency district

• Prepare regular status reports and dashboards for leadership and Government Customer

• Track compliance percentages, turnaround times, and performance trends

Customer Relationship Management:

+ Develop and maintain strong, long-lasting relationships with federal agency contacts

+ Ensure timely and successful delivery of employer solutions according to customer needs and expectations

+ Clearly communicate progress of monthly/quarterly initiatives to internal and external customers

+ Manage highly sensitive requests and issues from federal agencies

+ Address provider concerns and coordinate solutions with internal teams

Training and Development:

+ Assist with development and implementation of training for specific exam requirements to the national network of private providers and subcontractors

+ Develop workflows, SOPs, and provider toolkits

+ Work with Audiologists and Reviewing Medical Officers to ensure document accuracy

Supervisory Responsibilities:

+ Supervise Account Manager(s)

Qualifications:

Required:

+ Bachelor's degree from an accredited college or university

+ 2-4 years of experience managing multiple projects/programs with emphasis on outstanding customer satisfaction

+ Excellent written and verbal communication skills

+ Technical/functional expertise in Electronic Medical Records (EMR)

+ Demonstrated ability to analyze, monitor, and proactively facilitate improvements based on contract requirements and performance metrics

+ Ability to read, write, speak, and understand English at a level commensurate with position responsibilities

Preferred:

+ Experience in healthcare administration or medical scheduling

+ Knowledge of occupational health regulatory requirements

+ Experience working with federal agencies

+ Familiarity with HIPAA compliance and federal privacy standards

Working Conditions:

+ Professional office environment

+ May require occasional travel

Reporting Structure:

+ This position reports directly to the KGS Program Manager.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _www.koniag-gs.com_ _._

_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_

Job Details

Job Family** **Medical Services

Job Function** **Project Manager Operations

Pay Type** **Salary