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Description

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Summary:

The PFS Analyst Supervisor is a member of the Patient Financial Services (PFS) team. The PFS Analyst Supervisor directs the daily activities of billing, reimbursement, cashiers, refunds, urgent care, and the responsibilities of the mail clerk and file clerk. The PFS Analyst Supervisor plans employee activities and makes sure that work is done accurately and timely. The Supervisor teaches safe work practices, enforces rules and regulations, ensures new employees are properly trained and oriented, and coaches team members to improve performance. Overall, the Supervisor is responsible for the successful realization of billed revenue becoming cash receipts.

Responsibilities:

• Serves on the Revenue Cycle Value Stream Steering Committee. Participates in Lean activities to help identify issues and to engage in problem solving. Encourages team members to participate in Lean. Works effectively with other PFS Supervisors and Department Leadership to ensure overall efficiency throughout the department.

• Demonstrates effective communications and listening skills to ensure that all responsible functions and their processes are not delayed or not communicated. Demonstrates good support and cooperation toward employees, physicians and supervisors.

• Oversees the functions and responsibilities of the PFS departments as assigned to ensure that processes are efficient. Departmental oversight may include: cashiering, refunds, billing, financial counseling, inpatient/outpatient/emergency patient access, patient pre access, switchboard and other functions deemed a function of patient financial services.

• Works closely with Billing, cashiering, refunds, mailroom and the file room resolve any issues or updates that impact the department. Ensures that cash and adjustments are applied to the proper patients accounts. Ensures that payments received on managed care accounts are paid properly Oversees the prompt and accurate billing of all accounts to facilitate cash flow for the hospital’s operation. Oversee corrections and follow-up of rejected claims in an effort to resolve those claims.

• Enforces hospital and department policies fairly and evenly to all staff members. Assigns daily activity, prepares work schedules, and completes time cards as required. When it is necessary, assists with relief for other PFS positions. Works with department Director to ensure that staffing levels do not exceed budgeted levels and assists in preparation of the PFS Budget. Interviews and selects new employees. Counsels and disciplines employees according to hospital personnel policies. Completes all evaluations providing documentation of error percentage rates and counsels employees when high deficiencies arise. Ensures that proper documentation is contained in employee Human Resources files for coaching and counseling’s and relevant developmental discipline or, for significant accomplishments.

Other information:

Qualifications

Required

• Three (3) years of experience working in a patient financial services organization or team.

Preferred

• Training or experience with CPT and ICD-9/ICD-10 coding

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Patient Accounting

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: PARDEESUPP

Exempt From Overtime: Exempt: Yes

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.