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How you'll help us Keep Climbing (overview & key responsibilities)

Responsible for a

broad scope of operational support and install, move, add, and change (IMAC)

requests supporting the IT infrastructure in office environments, reservation

centers, and airport locations.

Essential Responsibilities:

+ Responsiblefor implementation and support of desktop devices, applications, peripherals,telephone systems, network devices, airline specific equipment (Kiosk, FlightInformation Display Systems, Ramp Information Display Systems) and multipleserver platforms.

+ Perform,as specified in the Service Request, the physical relocation of any ITinfrastructure devices (PC workstations, peripheral devices, phones, Performupgrade services (adding to or changing a workgroup computer, workgroupperipheral, or software) as specified in the Service Request.

+ Verifythe asset in accordance with Delta policy prior to the move.

+ Updateasset management systems.

+ Troubleshootand resolve all hardware and software problems supported by Field Operations.

+ Communicatewith the Field Planning and Project Management organization.

+ Duties may includeresearch, providing input into work orders, and occasional assistance with sitesurveys.

+ Performpreventative maintenance on operational devices.

+ Coordinateexternal vendor services.

+ Install,customize, maintain, test, and troubleshoot operating systems and other systemssoftware

+ Provideon-site, and on-call 7x24x365 support, as needed.

+ Providetechnical support, as needed, to the enterprise.

+ Configure,install, maintain, test, and troubleshoot hardware systems.

+ Performroot cause analysis to quickly recover from service interruptions, and toprevent recurring problems.

+ Implementchanges to platforms with minimal impact to the business by followingenterprise standards and procedures.

+ Coordinateactivities with internal/external technology owners/service providers.

+ Mayperform other duties as assigned.

What you need to succeed (minimum qualifications)

·

Troubleshooting

skills (hardware/software), Windows 10/11 workstations and peripheral

knowledge. The ideal candidate will have the above plus A+ Certification. Must

be able to move, on a regular basis, large equipment that weighs at least 30

pounds.

·

Basic

Network/server and application knowledge (Office 365, Outlook, etc.).

·

Ability

to provide on-site, and on-call 7x24x365 support, as needed.

·

Must

have valid driver’s license.

·

Previous

airline experience is ideal.

·

Ability

to work within a team environment.

·

May

require overnight travel.

·

Troubleshooting

skills (hardware/software), Windows 10/11 workstations and peripheral

knowledge. The ideal candidate will have the above plus A+ Certification. Must

be able to move, on a regular basis, large equipment that weighs at least 30

pounds.

·

Basic

Network/server and application knowledge (Office 365, Outlook, etc.).

·

Ability

to provide on-site, and on-call 7x24x365 support, as needed.

·

Must

have valid driver’s license.

·

Previous

airline experience is ideal.

·

Ability

to work within a team environment.

May

require overnight travel.

What will give you a competitive edge (preferred qualifications)

·

Communication

Skills - The ability to communicate verbally and in writing with all levels of

employees and management, capable of successful formal and informal

communication, speaks and writes clearly and understandably at the right level.

Timely communication within the team, and not undermining each other, is

critical. Share knowledge.

·

Integrity

and Trust - Involves being widely trusted, being seen as a direct, truthful

individual, can present the unvarnished truth in an appropriate and helpful

manner, keeps confidences, admits mistakes, and doesn’t misrepresent

him/herself for personal gain.

·

Teamwork

- Involves working well in a collaborative setting, supporting work team by

volunteering for and completing assignments, acting as a positive team member

by contributing to discussions, developing, and maintaining both formal and

informal relationships enterprise-wide, defines success in terms of the entire

team through mentoring and knowledge transfer.

·

Technical

Expertise - Involves demonstrating a commitment to increasing knowledge and

skills in current technical/functional area, keeping up to date on technical

developments, staying informed as to industry practices, knowing how to apply

relevant technical processes to appropriate business needs.

·

Dedication

- Involves demonstrating a desire to dedicate time and energy to accomplish

goals, tasks, assignments, etc. Will do what it takes to get things done.

·

Flexibility

- Is open to change, enjoys the challenge of unfamiliar tasks, anticipates, and

adjusts to problems and roadblocks, is not thrown off when things change, can

flex to future consequences and trends appropriately.

·

Patience

- Involves listening and checking before acting. Is tolerant with people and

processes, tries to understand the people and the data before making judgments

and acting, sensitive to due process and proper approaches.

·

Problem

Solving - Uses rigorous logic and methods to solve difficult problems with

effective solutions, probes all fruitful sources for answers, can see hidden

problems, is excellent at honest analysis, looks beyond the obvious and doesn’t

stop at the first answer. Think outside the box for solutions, but stay within

established standards, and seek second opinions.

·

Task

Management - Delivers quality work on time, translates planning into action by

following applicable established procedures or methodologies, proactively

monitors and controls task status by collecting and analyzing task data to

anticipate and address barriers, appropriately communicates, and resolves or

escalates any problems that arise.

·

Motivation

- Demonstrate consistent drive to grow. Many of our candidates exhibit

some of the requirements and qualities mentioned, but only recent instead of

throughout the years being with the team. Therefore, their motivations

and track records require more time to evaluate, especially when it comes to

the qualities to follow.

·

Documentation

- Our projects and workloads can feel like we are working in silos, but part of

communication is the ability to properly document everything for the

team. Instead of keeping everything to yourself, a conscientious effort

to label equipment, update assets, update port management, update photos,

upload drawings etc. is a plus to help us help each other.

·

Organization

- Often, we are tasked with handling multiple, lengthy projects. This

takes a lot of planning and preparation on top of day-to-day support. We

need someone who is detail oriented in planning ahead, instead of panicking at

the last minute, putting blame on others. A candidate with good

organizational skills should also keep things tidy, such as neatly route

cables, remove unused equipment, and not just install equipment haphazardly for

others to cleanup later.

·

Customer

Conscious - We were taught to strive for zero downtime, which means working at

all hours to accommodate operational needs, not for our own benefit and risk

causing hardships for our customers and peers afterwards. This also

requires double-checking, at times triple-checking, our work, and following up

on unfinished work. As an example, volunteering to work overtime, but

left kiosks with broken card readers at an outstation for months, is not a

quality we desire in someone who wants to become part of engineer.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives

+ 401(k) with generous company contributions up to 9%

+ New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)

+ In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

+ 10 paid holidays per calendar year

+ Birthing parents are eligible for 12-weeks of paid maternity/parental leave

+ Non-birthing parents are eligible for 2-weeks of paid parental leave

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

+ Domestic and International space-available flight privileges for employees and eligible family members

+ Career development programs to achieve your long-term career goals

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

+ Recognition rewards and awards through the platform Unstoppable Together

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here