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ASSISTANT DIRECTOR (EXECUTIVE LEVEL) - OPERATIONAL QUALITY & EFFICIENCY

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ASSISTANT DIRECTOR (EXECUTIVE LEVEL) - OPERATIONAL QUALITY & EFFICIENCY

Salary

$130,356.98 - $167,400.22 Annually

Location

Houston, TX

Job Type

Executive Level

Job Number

37810

Department

Houston Public Works

Opening Date

12/16/2025

Closing Date

12/23/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED

JOB CLASSIFICATION: ASSISTANT DIRECTOR (EXE LEV) - OPERATIONAL QUALITY & EFFICIENCY

DIVISION: TRANSPORTATION & DRAINAGE OPERATIONS

REPORTING LOCATION: 611 WALKER

WORKDAYS & HOURS: MONDAY - FRIDAY 8AM - 5PM*

*Subject to change

ABOUT HOUSTON PUBLIC WORKS

Houston Public Works (HPW) plays a vital role in ensuring a thriving and sustainable future for our city. We oversee the planning, operation, maintenance, construction management, and technical engineering of the City's public infrastructure, including our roadways, bridges, drainage systems, and parks. With a dedicated workforce of approximately 3,900 employees, we are constantly striving for excellence in delivering essential services to our community.

DESCRIPTION OF DUTIES/ ESSENTIAL FUNCTIONS

At the direction of the Transportation & Drainage Deputy Director, the Assistant Director will be responsible for the following:

+ Manages and directs Operational Quality and Efficiency support personnel

+ Leads Transportation and Drainage Operations customer service initiatives, strategies, and service line American Public Works Association reaccreditation

+ Establishes maintenance operating procedure development to strengthen service line effectiveness and enable high performance outcomes.

+ Implements process improvements to reduce customer service and mayor escalated cases

+ Leads the service line efforts in specialized operational training and safety initiatives (i.e., Samsara) through data analytics and change management

+ Leads in the efforts to establish efficiency procedures for the service line, coordinates initiatives with HPW OTS, and the implementation of departmental system deployments and upgrades, such as Cityworks and Samsara

+ Directs and supervises support staff assigned to work order data integrity and quality assurance; identifies redundancies and optimizes workflow

+ Supports the department and service line’s digital transformation, workforce development, and adoption of new technologies under the direction of OTS

+ Directs the development and implementation of new or redesigned maintenance focused programs, such as in-house CDL training, Chainsaw annual training and additional equipment for simulator training

+ Manages and resolves service request inquiries to maintain high standards of responsiveness and support organizational service delivery goals and service level agreements.

+ Provides specialized expertise, tools, and centralized functions that allow operational teams to focus on service delivery while ensuring strategic alignment and performance excellence

+ Acts as liaison between Transportation & Drainage Operations and departmental executive leadership for all strategic projects and initiatives

+ Ensures all projects, materials and processes meet established quality standards by conducting inspections, audits and performance tests; identify nonconformities, recommend corrective actions and collaborate with department specifications, regulatory requirements and continuous improvement objectives.

WORKING CONDITIONS

The position is physically comfortable, the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

This is a Department of Houston Public Works Emergency Management position at the Tier II Level.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a Bachelor's degree in Business Administration, Public Administration or a closely related field.

EXPERIENCE REQUIREMENTS

Seven years of administrative experience are required, with at least three of those years in a managerial capacity.

A Master's degree may be substituted for two years of experience.

LICENSE REQUIREMENTS

Valid driver's license and compliance with the City of Houston driving policy (A.P. 2-2).

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 32

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832-393-0453).

If you need special services or accommodations, call (832-393-0453). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Which best describes your highest level of education?

+ High School Diploma / GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

+ None of the Above

03

If you answered that you have a college degree what was your field of study?

+ Business Administration

+ Public Administration

+ Related field of study not listed

+ Non-related field of study

+ I do not have a degree

04

Which best describes your years of experience that relates to the duties of this position?

+ I have no experience that directly relates to the duties of this position.

+ Less than 5 years

+ 5 - 6 years

+ 7 - 8 years

+ 9 - 10 years

+ 11 years or more

05

Please describe your related experience. If none use N/A. (See resume is not an acceptable answer.)

06

How many years of experience in a managerial capacity do you have?

+ I have no managerial experience

+ Less than 3 years

+ 3 - 4 years

+ 5 years or more

07

Please describe your experience managing personnel in the direction, development, implementation, administration and operations of various systems, plans and projects. If none, use N/A. (See resume is not an acceptable answer.)

08

Do you have a current/ valid Driver's License?

+ Yes

+ No

09

Describe your experience leading or managing large teams or divisions focused on training, customer service, compliance, or operational improvement. Include the number of employees supervised and the types of programs or services managed. If no experience, use N/A.

Required Question