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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Manager of PBM Innovation within Product, you will play a pivotal role in shaping and executing the PrudentRx Program. You will be in a critical position that will support managing clients and maintaining internal and external partnerships. This individual will serve as a resource for the PrudentRx program and will support account team and clients by addressing program related questions, investigating and resolving member issues, and escalating and managing global issues. This individual will also look to support the growth and commercialization of the product. This role combines program management, client and account team support, issue resolution, and growth responsibilities to ensure high service quality and program success.

This individual contributor role is key in helping the team organize, operate and define how the PBM interacts with clients and members.

Key Responsibilities Include:

+ Act as a point of contact for internal account team and external clients regarding questions or issues related to the PrudentRx program

+ Managing the team shared inbox and Salesforce queue which will look to support operational questions as well as commercialization of the product

+ Navigate complex product issues. Investigate and resolve member issues such as benefit questions, enrollment discrepancies, or escalations), Responsible for coordinating cross functionally with internal teams as necessary

+ Monitor and own Regulatory and state law updates impacting the product

+ Partners with benefits, account teams, and core functional areas to successfully operate the PrudentRx product

+ Being a key point of contact for our external vendor

+ Triage and manage global or systemic issues that affect multiple clients or members, escalating appropriately. Collaborate with cross-functional stakeholders to ensure program changes are implemented and client/member impact is minimized

Required Qualifications:

+ 1+ years of experience within pharmacy benefits (PBM), Health Insurance or Product

+ 1+ years of client facing experience managing customers

+ 3+ years of total professional work experience

+ Proficiency with Microsoft Office tools

Preferred Qualifications:

+ 3-5 years of PBM or Health Insurance experience

+ Experience managing high-profile clients

Education:

+ Bachelor’s degree; may consider comparable work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.