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Description We are looking for an experienced Customer Service Supervisor to oversee day-to-day operations and ensure exceptional service delivery within our team. This contract position is based in Tampa, Florida, and requires a hands-on leader who can effectively manage a dynamic work environment. The role involves supervising customer service activities, maintaining service standards, and supporting staff performance.

Responsibilities:

• Supervise and coordinate daily operations within the customer service team to ensure smooth workflow.

• Monitor staff performance, providing constructive feedback and guidance to enhance service quality.

• Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolution.

• Develop and implement strategies to improve efficiency and customer satisfaction.

• Maintain compliance with company policies and procedures while ensuring high service standards.

• Train and mentor team members to encourage attention to detail and skill development.

• Collaborate with other departments to address customer needs and streamline processes.

• Prepare performance reports and analyze data to identify trends and areas for improvement.

• Schedule and manage staffing to accommodate business demands, including occasional weekend shifts.

• Ensure the call center meets its KPIs and service delivery goals consistently. Requirements • Proven experience in a supervisory role within customer service or call center environments.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Ability to handle escalated issues with professionalism and efficiency.

• Familiarity with customer service metrics and performance tracking.

• Proficient in using call center systems and software.

• Ability to adapt to changing business needs and work occasional weekends.

• Strong problem-solving skills with a customer-focused mindset. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .