• IT Support Specialist

    Robert Half Technology (San Diego, CA)


    Description

    *Email valerie.montoya@rht(.com) for consideration*

     

    Robert Half is currently seeking an IT Support Specialist for a client located in San Diego, CA. Enterprise IT Support Specialist to support a complex, enterprise-level IT environment. This role focuses on providing high-quality end-user support while managing and maintaining a large fleet of Windows and macOS endpoints. The ideal candidate will have strong experience with Microsoft Intune, Azure Active Directory (Entra ID), Microsoft 365, and enterprise ticketing and ITSM platforms, along with a deep understanding of endpoint management and security best practices.

     

    + 3+ years of experience supporting users in an enterprise IT environment

    + Proven experience supporting Windows and macOS in a managed environment

    + Hands-on experience with Microsoft Intune / Endpoint Manager

    + Strong working knowledge of Azure Active Directory (Entra ID)

    + Experience supporting Microsoft 365 in an enterprise setting

    + Experience working with enterprise ticketing/ITSM platforms (ServiceNow, Jira Service Management, etc.)

    + Understanding of endpoint lifecycle management and asset tracking

    + Ability to troubleshoot complex issues while adhering to ITIL-based processes

    Requirements

    + Deliver Tier 2 end-user support in a large-scale enterprise environment with strict SLAs

    + Support and troubleshoot issues across Windows 10/11 and macOS devices

    + Manage enterprise endpoints using Microsoft Intune, including enrollment, configuration, compliance, and application deployment

    + Administer and support Azure Active Directory (Entra ID) for user identities, access controls, and group management

    + Support enterprise Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint

    + Utilize an enterprise ITSM/ticketing system to manage incidents, service requests, and change activities

    + Execute user onboarding and offboarding processes aligned with security and compliance standards

    + Monitor endpoint health, patching, and compliance across a large device fleet

    + Collaborate with infrastructure, security, and cloud teams to resolve escalated issues

    + Maintain detailed documentation, SOPs, and knowledge base articles

    *Email valerie.montoya@rht(.com) for consideration*

     

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    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

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