• Service Drive Lane Manager

    Lithia & Driveway (Farmington Hills, MI)


    Dealership:L0411 Suburban Toyota of Farmington Hills

     

    Suburban Toyota Farmington Hills

     

    Lithia is dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share these goals, we want to talk to you!

     

    Responsibilities: As a Service Advisor you will be responsible for managing the activities of all service related staff ensuring exceptional customer service and attainment of Lithia's performance standards.

     

    + Schedule and assign daily work objectives for the service consultants.

    + Monitor performance and counsel service consultants with behavioral or performance issues.

    + Train, coach, supervise and assist service consultants.

     

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    Qualifications:

    + Previous Service Advisor experience, preferred

    + Prior experience as an automotive technician a plus

    + A team player who is focused on providing exemplary customer service

    + Ability to multi-task in a fast paced work environment

    + Basic mechanical understanding of an automobile

    + Strong organizational skills and detail oriented

    + Acceptable driving record and a valid driver's license in your state of residence