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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth - Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) .

Time Type:

Full time

Department:

Human Resources

All Locations:

300 Ocean Avenue – Revere

Position Summary:

About the Role:

NeighborHealth is seeking an experienced Senior Human Resources Business Partner to serve as a strategic advisor and trusted partner to clinical and operational leaders. This role is ideal for an HR professional with deep expertise in employee relations, employment law, and organizational effectiveness, who is passionate about fostering equitable, compliant, and high-performing workplaces.

What You'll Do:

The Senior HR Business Partner serves as a strategic advisor to leaders, shaping the employee experience, strengthening engagement, and navigating complex workforce matters in alignment with NeighborHealth’s mission and values. This role ensures people practices are equitable, compliant, and aligned with organizational strategy while fostering an inclusive, high-performing culture.

This position requires a seasoned HR professional who can balance strategic consultation with hands-on execution, exercise sound judgment in complex situations, and confidently apply employment and labor law principles. The Senior HR Business Partner partners closely with leaders, the Director of HR, the CHRO, and cross-functional teams to deliver effective, compliant HR programs that support organizational goals.

The successful candidate will be able to perform the following responsibilities:

Employee Relations:

+ Serves as a trusted strategic advisor and primary point of contact for leaders and employees on complex employee relations matters, including policy interpretation, workplace investigations, performance management, conflict resolution, corrective action, and terminations, ensuring consistency, fairness, and legal compliance

+ Provide expert guidance on federal, state, and local employment laws, regulatory requirements, and internal policies, proactively identifying risk and recommending solutions that align with business objectives and organizational values

+ Lead and oversee sensitive employee relations issues and investigations, partnering with leadership and Legal as appropriate to assess risk, determine appropriate actions, and document outcomes

+ Partner with the Director and CHRO to design and implement proactive employee relations strategies, training, and frameworks that promote engagement, accountability, and a positive workplace culture

+ Advise leaders on labor-related matters such as contract compliance, disciplinary actions, performance issues, and workplace changes, ensuring alignment with contractual obligations and labor laws where applicable

+ Analyze employee relations and labor trends, identify systemic issues, and recommend data-driven improvements to policies, practices, and leader capability

Performance Management:

+ Partner with leaders to design, implement, and continuously improve performance management practices, including goal alignment, performance evaluations, feedback mechanisms, and ongoing coaching, ensuring alignment with business objectives and organizational strategy.

+ Advise and coach managers on addressing performance gaps, managing underperformance, and executing performance improvement plans (PIPs) in a consistent, compliant, and development-focused manner.

+ Manage and resolve performance-related employee relations matters, ensuring fair treatment, appropriate documentation, and risk mitigation.

+ Analyze individual, team, and organizational performance metrics to identify trends, root causes, and opportunities for improvement; provide actionable insights and recommendations to leadership.

+ Leverage HR analytics, dashboards, and reporting to inform workforce decisions, evaluate the effectiveness of performance initiatives, and support data-driven talent and succession strategies.

Organizational Effectiveness:

+ Partner with the Director and CHRO to design, implement, and evolve enterprise-wide talent strategies and employee development initiatives, including training programs, mentorship frameworks, succession planning, and leadership development pathways.

+ Assess current and future workforce capabilities by identifying skill gaps, critical roles, and development needs; design targeted, scalable development plans that support individual career progression and long-term organizational readiness.

+ Consult with leaders to align talent development initiatives with business priorities, organizational design, and change initiatives, ensuring the workforce is equipped to meet evolving operational demands.

+ Collaborate closely with managers and the Talent Acquisition team to develop and execute retention strategies, including career pathing, internal mobility, and engagement initiatives, strengthen employee commitment and reduce regretted attrition.

+ Use workforce and engagement data to evaluate the effectiveness of talent programs, identify risk areas, and recommend continuous improvements to enhance employee experience and organizational performance.

What You’ll Bring:

+ Bachelor’s degree in Human Resources, Business Administration, Industrial/Labor Relations or a related field required. Master’s degree or JD preferred.

+ 7 to 10 years of progressive HR experience, including employee relations, labor relations, organizational effectiveness, and compliance.

+ Minimum of 5 years’ experience in healthcare or multi-site clinics required.

+ Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.

+ Solid knowledge of employment laws and HR best practices.

+ Exceptional problem-solving and conflict-resolution abilities.

+ Ability to handle sensitive and confidential matters with professionalism and discretion.

+ Proficiency in HRIS systems and Microsoft Office Suite.

+ The ability to work in a fast-paced environment.

Work Environment & Physical Requirements

+ This position operates in a professional office and clinic environment

+ Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.

+ Must be able to remain in a stationary position for extended periods while performing administrative and computer-based tasks.

+ Occasionally required to lift or move items weighing up to 20 pounds (such as files, office supplies, or small equipment).

+ Must have adequate visual acuity, hearing, and manual dexterity to perform essential job functions.

+ May occasionally move between clinic and administrative areas and be exposed to a typical clinical setting.

+ Expected to follow all NeighborHealth and OSHA safety policies and procedures, including maintaining a safe and ergonomic work environment.

Salary starting at $111,280, and up to $174,720 based on years of experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.

We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

+ Medical & Dental Coverage

+ Life and Disability Insurance

+ Privileges at Boston Medical Center for Providers

+ 401(K) Retirement Plan

+ Educational Assistance

+ Flexible Spending & Transportation Accounts

+ Paid Holidays, Vacations, Sick and Personal Time

+ A Generous Staff Development Benefit

+ Excellent Malpractice Coverage

+ A Designated Medical Staff Office for Physician Support

+ Free Parking

+ And Much More…