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About Us

Family-owned since 1975, Jacksons began with a single service station in Caldwell, Idaho. Driven by a can-do attitude, a “Let’s Go” mindset, and the dedication of a talented team, we’ve grown into a nationally recognized chain of more than 320 retail locations across eight western states. That same spirit fuels everything we do today from creating clean, well-lit stores where customers feel welcomed by friendly faces, to continuously introducing innovative products with a growing focus on fresh, healthier options designed for life on the go.

Job Summary

Are you a techno creative who is passionate about leveraging technology to help others learn and grow? The Learning Management System (LMS) Specialist is at the forefront of the learning system process, diving into the depths of the LMS to determine best user functionality, while troubleshooting issues and generating data to support the business. Your creative side will also be fed working with subject matter experts to design and develop behavior-based solutions. If this sounds like you, let’s have a conversation!

Duties/Responsibilities:

+ Support the day-to-day operation of the LMS, ensuring it runs efficiently and effectively.

+ Provide technical assistance to end users and training team members, troubleshooting issues and problems related to the LMS.

+ Build and generate completion, usage, and user reports to meet training and business needs.

+ Maintain learner accounts and assignments for compliance and appropriate training requirements.

+ Collaborate with other course creators to upload, test and QA content for successful course deployment.

+ Develop training materials and documentation for all users and conduct training sessions to facilitate effective use of the LMS.

+ Partner with HR and Trainers to determine training needs and requirements for the Company.

+ Design and develop highly engaging and interactive learning solutions, such as eLearning, computer tutorials, micro learning, and knowledge validation tests, while applying industry standard methodologies (e.g., ADDIE).

+ Coordinate with stakeholders, to ensure project goals are met on time and within specifications.

+ Work with multiple deadlines and multiple projects simultaneously in a fast-paced, changing environment.

+ Travel to various locations to conduct, facilitate, and evaluate training as needed.

+ Perform other duties as assigned.

Skills/Qualifications:

+ Bachelors Degree in Human Resources, Curriculum Development, Learning Technology, or related field. A Graduate Degree in Organizational Learning, Instructional Design/Technology a plus

+ 3+ years of experience with HRIS/Learning Management System (LMS) administration – Dayforce, Docebo, UKG, Schoox

+ Intermediate experience using Vyond, Articulate 360 Products

+ Advanced to expert experience in Excel

+ Intermediate to advanced experience in Microsoft Office 365 (Word, Outlook, Teams, PPT, Power BI)

+ Experience facilitating and delivering enterprise training initiatives and programs

+ Critical Thinking/Decision Making - Skills in exercising initiative and sound judgment in decision making

+ Communication/Influence - Outstanding organizational skills and excellent customer service skills with an analytical mindset

+ Problem Solving - A history of identifying the root cause of issues and using problem-solving methods to arrive at the ideal resolution

+ Customer Service - Resolve conflicts and act to make things right for the customer

+ Up to 15% Travel

Physical Environment:

+ Ability to push/pull up to 30 pounds of force occasionally, and/or lift/carry up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

+ Will require frequent sitting and occasional standing and walking

+ The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Jackson Companies is an Equal Employment Opportunity Employer and will ensure that applicants and employees are given equal opportunities in employment and contracting activities regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic.

Job Details

Job Family Human Resources and Payroll

Job Function Human Resources

Pay Type Salary

Employment Indicator Full-Time

Education Level Some College

Travel Required Yes

Travel Percentage 15