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Deadline to Apply: December 29, 2025

Starting Salary: $45,592.00

Florida State Courts System

Classification Specification

Classification Title: User Support Analyst

Pay Grade: 36

Class Code: 4210

FLSA Status: Excluded

CLASS SUMMARY

The essential function of the position within the organization is to maintain, troubleshoot, and

provide assistance with operations of servers, workstations, and telephones. The position is

responsible for supporting networks; assisting end users in maintaining website/Intranet site

content; supporting system user computer needs; troubleshooting and upgrading hardware and

software; maintaining the State Courts System (SCS) e-mail operations; monitoring network

backup; monitoring virus protection functions; and researching new technology. The position

works either under general supervision or independently develops work methods and sequences.

ESSENTIAL JOB FUNCTIONS

(See examples of typical essential functions for this position listed below. Employees with

this classification title may perform some or similar but not necessarily all the functions

listed; employees with this title may also perform other assigned functions not listed here.)

Troubleshoots, analyzes, and resolves telephone, computer hardware, software, and

communication problems; uses diagnostic software and technical troubleshooting

processes; and corrects and reports any anomalies; works with network staff to resolve

problems as required.

Maintains the State Courts System (SCS) e-mail operations; adds new users to the

domain; and monitors daily operations.

Manages PC’s and laptops; installs, configures, and provides support for desktops,

laptops, printers, and peripherals; and provides user training as required.

Provides software and hardware upgrades to ensure efficient system operations for users.

Researches and installs new software on workstations as needed; manages and

programs network telephone systems; adds/configures new users; and troubleshoots

mailbox problems.

Performs/monitors network backup; manages virus protection functions to ensure security

of the system.

Ensures courtrooms are ready and able to record and maintain an accurate record of

proceedings.

Ensures compliance to Information Technology (IT) support operating procedures and

ensures accuracy in reporting logs; manages technical and business resources; maintains

knowledge on technical changes; and provides training to new employees.

Assists end users with maintaining the SCS website and Intranet site, including publishing

court documents online and updating sites.

Supports miscellaneous equipment, including, but not limited to, audio-visual equipment,

court-issued cell phones, tablets or other mobile devices, and laptops; troubleshoots and

corrects problems.

Performs clerical tasks, including, but not limited to, maintaining records of computer

equipment of responsibility, preparing requisitions or memoranda, or preparing routine or

special activity reports.

Attends staff and other professional meetings to exchange information.

Attends technical or professional workshops or seminars to improve professional skills.

MINIMUM EDUCATION AND EXPERIENCE GUIDELINES

Education

Refers to job specific training and education that is recommended for entry into the position. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.

Bachelor’s degree in computer science, information technology or a closely related field.

An Associate’s degree and two years of related work experience may substitute for the Bachelor’s

degree.

Experience

Refers to the amount of related work experience that is recommended for entry into the position that would result in reasonable expectation that the person can perform the required tasks. Additional relevant education may substitute for the recommended experience on a year-for-year basis, excluding supervisory experience.

CERTIFICATION, LICENSE, AND SPECIAL REQUIREMENTS

(Refers to professional, state, or federal licenses, certifications, or registrations

required/desired to enter the position.)

N/A

COMPETENCIES/RESPONSIBILITIES

Data Responsibility

Refers to information, knowledge, and conceptions obtained by observation, investigation,

interpretation, visualization, and mental creation. Data are intangible and include numbers,

words, symbols, ideas, concepts, and oral verbalizations.

Coordinates or determines time, place, or sequence of operations or activities based on

analysis of data and possibly executes determinations or reports on events.

People Responsibility

Refers to individuals who have contact with or are influenced by the position.

Persuades or influences others in favor of a service, course of action, or point of view.

Assets Responsibility

Refers to the responsibility for achieving economies or preventing loss within the organization.

Requires some responsibility for achieving minor economies and/or preventing minor losses

through the handling of or accounting for materials, supplies, or small amounts of money.

Mathematical Requirements

Deals with quantities, magnitudes, and forms and their relationships and attributes by the use of

numbers and symbols.

Uses basic algebra, calculating variables and formulas, and/or basic geometry, calculating

plane and solid figures; may compute discounts, interest, ratios and proportions, and

percentages.

Communications Requirements

Involves the ability to read, write, and speak.

Reads professional publications; composes complex reports; speaks formally to groups within

the organization.

Complexity of Work

Addresses the analysis, initiative, ingenuity, creativity, and concentration required by the

position and the presence of any unusual pressures.

Performs skilled work involving rules/systems with constant problem solving; requires normal

attention with periods of concentration for accurate results and occasional exposure to unusual

pressure.

Impact of Decisions/Errors

Refers to consequences such as damage to property, loss of data or property, exposure of the

organization to legal liability, or injury or death to individuals.

Makes decisions with moderately serious impact – affects work unit and may affect other units

or citizens.

Equipment Usage

Refers to inanimate objects such as substances, materials, machines, tools, equipment, work

aids, or products. A thing is tangible and has shape, form, and other physical characteristics.

Leads or handles machines, tools, equipment or work aids involving moderate latitude for

judgment regarding attainment of a standard or in selecting appropriate items, such as

computers, peripherals, or software programs.

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific

statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The

job description does not constitute an employment agreement between the employer and employee and is subject to change by the

employer as the needs of the employer and requirements of the job change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The Florida State Courts System has the right to revise this class specification at any

time. This description does not represent in any way a contract of employment.

EFFECTIVE: 12/06/2022