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Company:

Mitsubishi Chemical Advanced Materials Inc.

Job Description:

About the Role

The Inside Sales Intern will gain exposure to branch-level customers and contribute to delivering a best-in-class customer experience for Mitsubishi Chemical Advanced Materials. This role is ideal for a student who is passionate about customer service, communication, and supporting sales operations. The intern will assist with quoting, customer communication, order accuracy, and day-to-day support for Inside Sales Representatives and the Key Account Manager. This is a hands-on opportunity to learn inside sales operations within a global manufacturing organization.

Key Responsibilities

• Partner with team members to support B and C level customer branch accounts within a region

• Collaborate with Inside Sales Representatives and Key Account Managers on daily activities and customer follow-up

• Learn and understand key performance indicators that measure inside sales effectiveness

• Assist in analyzing performance data and identifying opportunities for improvement

• Support development of key account plans and strategies to achieve growth targets while maintaining margins

• Participate in managing commercial activities for key non-distribution accounts

• Assist with quoting, customer communication, and order-related documentation

• Verify pricing and order data to ensure accuracy

• Build and maintain strong relationships with branch and purchasing personnel

• Ensure timely responses to customer questions and concerns to support an exceptional customer experience

• Collaborate with Senior Inside Sales Representatives on escalations when needed

• Support multiple locations including Reading, Scranton, Delmont PA, Fort Wayne IN, Wytheville VA, and Stockton CA

• Approximately 5 percent travel required

What You Will Learn

• Inside sales operations within a global manufacturing environment

• Customer relationship management and communication strategies

• Sales support processes including quoting, documentation, and service recovery

• How performance metrics and KPIs influence business decisions

• Cross-functional collaboration across multiple sites and teams

• Problem-solving skills related to customer needs and order challenges

Qualifications

• Completion of at least two semesters toward a degree in business, management, or a technical field related to plastics or manufacturing

• Strong communication skills with the ability to engage customers and resolve issues

• Ability to learn new products, systems, and customer needs quickly

• Effective organizational and time-management skills

• Ability to present information to varied audiences including technical and purchasing personnel

• Critical thinking skills with a focus on providing solutions

• Strong listening skills and ability to provide customer-focused support

• Proficiency in Microsoft Office including Excel and Word

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status

Mitsubishi Chemical Advanced Materials Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [email protected]. ([email protected]) We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires Mitsubishi Chemical Advanced Materials Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://kairosservicesinc.com/wp-content/uploads/2022/11/22-088\_EEOC\_KnowYourRights.pdf)

Mitsubishi Chemical Advanced Materials Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://kairosservicesinc.com/wp-content/uploads/2019/08/PayTransparencyPoster.pdf) for more information

As a Federal Contractor, Mitsubishi Chemical Advanced Materials Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify (http://kairosservicesinc.com/wp-content/uploads/2019/08/EVerifyParticipationPoster.pdf) .