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Level 1 IT Help Desk Technician (MSP Environment)

Travel: Up to 10% to NYC (likely less)

Employment Type: Contract-to-Hire

About the Client

Our client is a growing Managed Service Provider (MSP) based in Long Island, supporting small businesses across NYC and Long Island—primarily medical and dental offices. They are expanding their help desk team to meet increasing demand and provide exceptional service to their clients.

Position Overview

We are seeking a Level 1 IT Help Desk Technician to join a fast-paced MSP environment. This role involves delivering Tier 1 technical support across multiple client environments, managing service requests through a centralized ticketing system, and ensuring timely resolution while maintaining excellent customer service.

Key Responsibilities

+ Provide Tier 1 technical support for multiple client environments, meeting defined SLAs.

+ Perform Active Directory user administration (password resets, account unlocks, group membership changes, onboarding/offboarding).

+ Support Microsoft 365 tenants for multiple clients (Outlook configuration, mailbox access, licensing, basic troubleshooting).

+ Manage email security and spam filtering platforms; investigate false positives, release quarantined messages, and assist with phishing incidents.

+ Troubleshoot workstation hardware, peripherals, and connectivity issues; perform workstation setups, break/fix repairs, and equipment swaps.

+ Document troubleshooting steps, resolutions, and client communications in the ticketing system.

+ Prioritize and escalate incidents based on impact and urgency, maintaining clear communication with clients.

+ Deliver professional, customer-focused support while adhering to security best practices and SOPs.

Required Skills

+ Multi-Tenant Microsoft 365 Support

+ Active Directory (Multi-Domain)

+ SLA-Driven Ticket Management

+ Email Security / Spam Filtering

+ Hardware & Desktop Support

+ Strong client-facing communication skills

Preferred: Previous experience working in an MSP environment.

Employee Value Proposition

+ Contract-to-hire opportunity with a growing MSP

+ Collaborative team environment (current team of 4, expanding to 5 in 2026)

+ Exposure to diverse technologies and client environments

Why is this position open?

Net new addition to support business growth.

Job Type & Location

This is a Contract to Hire position based out of Great Neck, NY.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Great Neck,NY.

Application Deadline

This position is anticipated to close on Dec 31, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.