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Description

As the Employee (People) Relations Specialist, you will partner collaboratively with the HR Business Partners in support of their business unite(s). You will be responsible for facilitating and managing employee relations on behalf of the designated Group. You will lead investigations and address complaints, as well as mediate and resolve issues between employees in compliance with ICF policies and procedures. The People Relations Specialist provides guidance to employees and managers in both perfo mance and discipline-based issues.

This role will report to the Manager, Employee Relations and will be a direct partner to the group’s HRBPs as well as other corporate organizations such as the ICF legal team. The role can be based out of an ICF office, remote or a hybrid (in the US) and may require occasional travel.

Key Responsibilities:

+ Serves as a resource and liaison for employee relations matters demonstrating a knowledgeable and comprehensive approach. Inspire trust and confidence with employees and leaders with the HR partnership.

+ Conducts investigations using appropriate fact-finding methods to gather information and obtain pertinent facts of employee relation concerns.

+ Facilitates employee relations meetings and manages employee issues, conflict resolution, performance concerns and corrective action.

+ Refer employees to performance management resources so that they may be successful in addressing performance gaps and/or working with their manager and others.

+ Develops and maintains systemic and proactive approaches to conflict resolution between supervisors and employees.

+ Advises managers and supervisors in best employee relations practices and strategies for managing for both manager and employee concerns.

+ Work in partnership with managers/leaders and HRBPs to help administer involuntary terminations ie. Layoffs, Reduction in Force etc.

+ Engage appropriate involvement of internal partners such as internal and external Legal Counsel, Risk Management, and Compliance to proactively ensure risk management and workplace safety.

+ Draft, proof and finalize documents ensuring accuracy and compliance with policy/legal requirements.

+ Provides guidance and interpretation on policies, procedures, and best practices, to ensure the core principles of ICF are upheld through consistency, fairness and according to our vision and values.

+ Stays abreast of changes in regulations and laws that may impact ICF’s policy or processes.

+ Proactively communicate elevated behavior incidents, patterns, and trends to HRBP leads.

+ Serves as the primary contact to respond to questions from employees and management regarding ADA compliance and accommodation requests. Evaluates, researches and administers employee requests for workplace accommodations. Facilitates and participates in the interactive process to identify and assess options for providing reasonable accommodations and access to eligible employees in accordance with the Americans with Disabilities Act and other disability laws.

+ Uses surveys, interviews, and other studies to conduct research regarding human resource policies and other employment issues. After analyzing the information, make recommendations on trends policy, program or process changes.

+ Recommends implementation of team-building strategies to the HRBP.

+ Provide HR Business Partners and leaders reporting data that provides high level review of number of cases and type of cases on a quarterly and yearly basis. Analyze trends and assist in solve/development of action plans.

+ Promote ICF's Core Values through HR programs and practices, model personal integrity, drive the importance of ethics and compliance throughout the business, and address related issues in a timely and effective manner.

+ Performs other duties as assigned or deemed necessary.

Basic Qualifications:

+ 2+ years of demonstrated success in human resources with experience that may include one or more of the following: managing employee relations, facilitating investigations, and/or administering conflict management and resolution.

+ 2+ years of experience successfully support, coach, and influence internal clients to include with clients in varying geographic locations.

Preferred Skills/Experience:

+ Bachelor’s Degree in a related discipline, or the equivalent combination of education, professional training, or work experience.

+ 5+ years of demonstrated experience in Employee Relations, investigations, conflict management and supporting and coaching internal candidates.

+ Experience in effective HR practices and disciplines, including data analytics, performance management, career development, compensation, HR technology and policy development.

+ Experience in HR project management and implementation, policy development and training delivery.

+ PHR/SPHR or SHRM CP or SCP certification.

+ Experience with implementing HRIS systems.

+ Strong efficiency with data analytics – compiling data, understanding the data and telling the story via creating data visuals in tools such as Microsoft Office.

+ Proficiency in all Microsoft Office applications (Word, Excel, PowerPoint) and HRIS systems (Workday).

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email  [email protected]  and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about  workplace discrimination righ t s or our benefit offerings which are included in the  Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at  [email protected] . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

**Pay Range** - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$60,927.00 - $103,576.00

Nationwide Remote Office (US99)