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IT Specialist III

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IT Specialist III

Salary

$34.54 - $51.81 Hourly

Location

50 E. Civic Center Drive, AZ

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

26-0133

Department

INFORMATION TECHNOLOGY

Opening Date

12/17/2025

Closing Date

12/29/2025 11:59 PM Arizona

+ Description

+ Benefits

+ Questions

We Are Seeking

Gilbert has an exciting opportunity for an IT Support Specialist III who is innovative and driven to partner with business partners about front-line support and resolution of hardware and software-related issues. This position is responsible for service, installation, and maintenance of various computers, laptops, peripherals and other related equipment throughout the Town by means of troubleshooting, prevention and repair.

This full-time, benefitted, Limited Term position is funded through June 30th, 2026. Employment beyond that date is contingent upon the FY27 budget request and approval.

The IT Specialist reports to the IT Customer Experience Manager and is part of a job family. The primary function of this position is to manage technical support incidents, both software and hardware based, as well as software deployments and updates. This position is responsible for second or third-tier technical support and administrative assistance to improve and enhance the user experience.

At Team Gilbert, we hire outcome-oriented problem solvers who love what they do. Here are some position requirements:

• Provide best in class customer service to all users resulting in resolution of their technical issues in a positive and professional manner.

• Possesses excellent communication skills with the ability to explain technical issues in a simple and easily understood language, as well as engage technically proficient users in appropriate vernacular.

• Effectively document new solutions and update existing solution articles as changes occur.

• Effectively mentor IT Specialist I and II’s.

• Ability to research, troubleshoot and implement solutions independently.

• Ability to work collaboratively in a team environment that is customer facing.

About You

Minimum Qualifications

• Associate’s degree in information technology (Bach preferred) or closely related field.

• 5+ years of IT industry experience

• 3+ years of customer service experience in a corporate setting working with a variety of employee types, including C-Suite.

• 3+ years of increasingly difficult experience troubleshooting, researching, and resolving technical issues.

• 3+ years of experience staging and imaging PC hardware, software and related equipment

• 3+ years of experience supporting M365 or similar products; Exchange knowledge a plus

• 3+ years of experience supporting Windows and Apple devices (MacOS, iOS)

• 3+ years of experience with SCCM in an enterprise environment

• 1+ year of experience with InTune in an enterprise environment

• CompTIA A+ and/or Network + certificates a plus

• Apple Certified Support Professional a plus

• Valid AZ driver’s license

• Must be willing to participate in an on-call rotation and occasional work outside normal working hours.

• MUST PASS PD BACKGROUND CHECK.

The ideal candidate for this position will be passionate about desktop solutions and excellent customer service. We are looking for someone who is outcome oriented who will search for the right solution for any computer-related issue that may arise, ensuring outstanding customer experience.

Why Team Gilbert?

*While the full salary range is provided to reflect the potential for growth within the job classification, initial compensation for this position will begin at the minimum of the range.*

We Are Here to Help!

In addition to a competitive salary, Gilbert offers a comprehensive benefit package that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement and more.

Join Team Gilbert and make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community, and get excited about doing interesting work that matters, then why not click that “Apply” button at the top there? We can’t think of a better place to put your talents to work.

Let’s get this adventure started!

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide (https://www.gilbertaz.gov/departments/human-resources/benefits) .

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

+ Yes

+ No

02

Please select your highest level of education.

+ High School Diploma / G.E.D.

+ Associates degree

+ Bachelor's degree

+ Master's degree or higher

03

Please select how many years of recent service desk experience you have with a variety of operating systems, software, hardware, applications, problem solving, and repair?

+ No experience in this area

+ Less than one year

+ More than one year, less than three years

+ More than three years

04

If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.

05

How many years of work experience do you have using Microsoft System Center Configuration Manager (SCCM), InTune or other deployment/imaging tools?

+ No experience in this area

+ Less than one year

+ More than one year, less than three years

+ More than three years

06

If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.

07

How many years of experience do you have managing Apple devices and MacOS in an enterprise environment? Please describe your experience including any products used to manage these devices.

+ No experience in this area

+ Less than one year

+ More than one year, less than three years

+ More than three years

08

If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.

09

Please indicate years of experience with M365 or similar cloud technologies related to customer and desktop support.

+ No experience in this area

+ Less than one year

+ More than one year, less than three years

+ More than three years

10

If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.

11

How long have you provided support to end users working with mobile devices such as iPads, iPhones, Androids, etc.?

+ No experience in this area

+ Less than one year

+ More than one year, less than three years

+ More than three years

12

If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.

13

This position may require participation in an after-hours, on-call rotation and occasional work requirements outside of normal working hours. Are you able to accommodate a flexible schedule?

+ Yes

+ No

14

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

+ Veteran

+ Disabled Veteran

+ Veteran's Spouse/Surviving Spouse

+ Disabled Person

Required Question

Employer

Town of Gilbert

Address

50 E. Civic Center Drive Gilbert, Arizona, 85296

Phone

(480) 503-6823

Website

https://gilbertaz.gov/jobs

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