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Job Description

Talent & Performance Manager

Do you have a passion for service and people leadership?

Are you ready to build a career, not just take another job? Metro One Loss Prevention Services Group is looking for a driven, hands-on leader to support both talent acquisition and workforce performance across assigned markets and clients.

At Metro One, we are redefining the security industry through a service-first mindset, strong operational execution, and a commitment to developing our people. If you thrive in a fast-paced environment where recruiting, staffing, and performance go hand in hand, this role is for you.

What We Offer

+ Weekly Pay

+ Competitive Benefits including health, dental, and vision

+ Flexible Schedules

+ 401(k) Program

+ Career growth within a rapidly expanding organization

+ Easy online application process

Position Summary

The Talent & Performance Manager is responsible for full lifecycle recruiting, workforce scheduling, employee engagement, and field performance management for assigned clients and markets. This role serves as a critical bridge between Talent Acquisition, Operations, Human Resources, and Clients, ensuring staffing stability, high performance standards, and a positive employee experience.

This is a hands-on role that requires travel, strong communication skills, and the ability to balance recruiting priorities with operational execution.

Key Responsibilities

Talent Acquisition & Staffing

+ Manage full cycle recruiting for assigned markets, including sourcing, interviewing, hiring, and onboarding.

+ Build and maintain strong applicant pipelines through community partnerships, local colleges, job fairs, referrals, and social media.

+ Partner with field management and workforce scheduling to determine hiring needs and staffing requirements.

+ Support recruiting for new client locations and account expansions.

+ Ensure timely and effective communication with candidates throughout the hiring and onboarding process.

+ Utilize applicant tracking systems to maintain accurate candidate and hiring data.

Workforce Performance

• Manage scheduling, roll call, and on-call coverage to ensure adequate staffing levels for assigned clients.

+ Maintain overtime performance standards through effective scheduling and proactive recruiting strategies.

+ Ensure all officers are trained on time and attendance systems and mobile applications.

+ Monitor attendance, addressing lateness, call-outs, and no-call/no-show incidents through corrective action when necessary.

+ Provide immediate response and resolution to payroll discrepancies.

Client & Compliance Management

+ Respond promptly to client concerns and ensure corrective actions are taken and documented.

+ Review assignment requests to ensure officers meet company and client standards.

+ Ensure compliance with post orders, uniform standards, licensing, and training requirements.

+ Partner with Human Resources on employee relations, documentation, counseling, and investigations.

+ Maintain consistent communication with clients regarding staffing, performance, and service levels.

Qualifications & Requirements

+ 2–3+ years of experience in recruiting, workforce management, retail management, or field operations

+ Experience with hourly recruiting and high-volume staffing preferred

+ Bachelor’s Degree preferred

+ Strong working knowledge of ATS and HRIS systems (UKG/Kronos experience is a plus)

+ Proven ability to work independently and manage competing priorities

+ Strong interpersonal, written, and verbal communication skills

+ Customer-focused, results-driven, and adaptable to change

+ Willingness to travel

+ Must successfully complete pre-employment screening and meet all state, county, and municipal requirements

Why Metro One

At Metro One Loss Prevention Services Group, we believe our people are our greatest asset. We invest in leaders who take ownership, build strong teams, and deliver exceptional service to our clients. If you’re looking for a role where you can make an immediate impact while growing your career, we want to hear from you.

Grow your career. Strengthen your skills. Make a difference.

Metro One LPSG is an Equal Opportunity Employer.

Requirements