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About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients.

About the Role

As a Service Delivery Manager – Senior Manager, you will lead multi-tower managed services for midstream operations, owning SLA/XLA outcomes, governance, major incident management (MIM), and continuous improvement across End-User, Compute, Network, Applications, and Cybersecurity towers. You will coordinate onsite in Alaska with Denver and India offshore teams, partnering with client IT leadership and third parties to ensure seamless service delivery and operational excellence.

In this Role, You Will:

• Lead and govern multi-tower managed services engagements for midstream operations, ensuring SLA/XLA achievement and continuous improvement.

• Oversee due-diligence, knowledge transfer, and transition to steady state operations.

• Drive service delivery across End-User, Compute, Network, Applications, and Cybersecurity towers.

• Coordinate and align onsite Alaska, US hub (Denver), and India offshore teams for cohesive delivery.

• Partner with client IT leadership and third-party vendors, managing executive-level stakeholder communications.

• Own incident, problem, change, and knowledge management processes, leveraging ServiceNow/ITSM and CMDB.

• Lead service-level reviews, reporting, and improvement plans, ensuring compliance with SOW requirements.

• Utilize observability/SIEM tools (e.g., Splunk, SOAR) for integrated operations and proactive service management.

Work Model

This is an onsite position based in Anchorage, AK, with coordination across US and India teams. Employee will be required to visit the client office on a frequent basis, we support a healthy work-life balance through various wellbeing programs. Working arrangements may evolve based on project and business needs.

What You Must Have to Be Considered

• 12+ years of experience in Oil & Gas and IT service delivery, with at least 5 years owning multi-tower engagements and governance (SMO/CSI) in cross-vendor environments.

• Deep knowledge of Oil & Gas midstream operations and large managed-services leadership.

• Proven expertise in SLA/XLA management, ITSM (ServiceNow/CMDB), and transition/knowledge transfer orchestration.

• Demonstrated ability to define, negotiate, report, and improve SLA/XLA outcomes.

• Hands-on experience with incident, problem, change, and knowledge management processes.

• Strong executive stakeholder management and third-party/vendor management skills.

• Effective leadership across geographically distributed teams (onsite, US hub, offshore).

These Will Help You Succeed

• Oil & Gas midstream/pipeline experience.

• Familiarity with observability/SIEM ecosystems (e.g., Splunk, SOAR).

• ITIL/SIAM certifications or experience.

Application Instructions

Applications will be accepted until the position is filled. Submit your resume through the Cognizant career portal. For reasonable accommodation requests, email [email protected].

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.