• Talent Operations Analyst

    Acosta Group (Jacksonville, FL)


    DESCRIPTION

    The **Talent Operations Analys** t plays a critical role in driving operational excellence across the Talent Operations and Compliance function. This position is responsible for collecting, analyzing, and interpreting key workforce data to improve efficiency, accuracy, and compliance across onboarding, I-9 management, and ticket resolution processes. The ideal candidate combines strong analytical skills with an understanding of business operations — using data not only to describe performance, but to identify gaps, trends, and opportunities for process improvement.

    RESPONSIBILITIES

    + Own and maintain core reporting and analytics for onboarding timelines by legal entity, ticket resolution metrics, and I-9 compliance audits.

    + Develop and enhance dashboards in Power BI to deliver actionable insights to business and HR leadership.

    + Partner with cross-functional stakeholders to identify process bottlenecks, data inconsistencies, or compliance risks, and recommend data-driven solutions.

    + Analyze onboarding throughput and completion trends to support staffing and operational planning.

    + Monitor and validate I-9 compliance data for accuracy, timeliness, and adherence to federal and company standards.

    + Track and report ticket volumes, response times, and resolution quality, ensuring alignment with service-level expectations.

    + Support process documentation and continuous improvement initiatives within the Talent Operations and Compliance function.

    + Prepare and present clear, concise summaries and recommendations to leadership.

    QUALIFICATIONS

    * Bachelor’s degree in Business, Data Analytics, Human Resources, or a related field.

    * 3+ years of experience in data analysis, operations, or compliance analytics (or equivalent combination of education and experience).

    * Proficiency in **Microsoft Excel (advanced functions, pivot tables, formulas)** , **Power BI (data modeling, dashboards, DAX)** , and **SQL (query development and optimization)** .

    * Strong written and verbal communication skills, with the ability to translate complex data into actionable insights.

    * High attention to detail, accuracy, and confidentiality when handling sensitive employee or compliance data.

    * Proven ability to work independently, prioritize multiple deliverables, and meet deadlines in a fast-paced environment.

    Preferred Qualifications

    * Experience supporting HR, compliance, or talent operations analytics.

    * Familiarity with onboarding systems, ticketing tools, and HRIS platforms.

    * Demonstrated success identifying process gaps and implementing data-backed solutions.

    Success Measures

    * Reduction in onboarding cycle time and improved visibility by legal entity.

    * Improved data integrity and audit readiness for I-9 compliance.

    * Consistent reporting cadence and actionable insights that drive operational improvements.

    * Increased efficiency in ticket resolution and improved SLA adherence.

     

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    ABOUT US

    Acosta, and its subsidiaries, is an Equal Opportunity Employer

    **Job Category:** Administration

    **Position Type:** Full time

    **Business Unit:** Corporate

    **Salary Range:** $52,200.00 - $65,200.00

    **Company:** Acosta Services, Inc

    **Req ID:** 18354