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Required Education/Experience

+ Bachelor's Degree and 8 years of relevant work experience.

Preferred Education/Experience

+ Bachelor's Degree and 10 years of related work experience working in customer communications, back office program management, billing and case management related field work. Experience working in the Clean Energy Marketplace.

Relevant Work Experience

+ 5+ years of experience in IT Operations, Infrastructure Management, Network Operations, or Telecom Operations, required.

+ Experience with monitoring/observability tools and ITSM systems, required. (ServiceNow preferred).

+ Experience supporting critical infrastructure environments or industries with high reliability requirements (utilities, telecom, transportation, finance, public safety), required.

+ Hands-on automation and scripting skills (Python, PowerShell, Ansible, Terraform), required.

+ Familiarity with hybrid cloud environments (Azure, AWS) and data center operations, required.

+ Understanding of networking, servers, virtualization, firewalls, and enterprise telecom infrastructure, required.

+ Strong communication skills and experience leading major incident responses, required.

+ Experience managing a team of direct reports, required.

+ Exposure to utility systems or energy operations (EMS/DMS, field communications, SCADA, OT networks), preferred.

+ Knowledge of NERC-CIP, ICS security, or utility regulatory frameworks, preferred.

+ Relevant certifications: ITIL, AWS/Azure, CCNA/CCNP, or SRE, preferred

+ Experience with AIOps tools such as BigPanda, Moogsoft, Dynatrace, ScienceLogic, or Datadog, preferred.

Skills and Abilities

+ Proficient in English written and verbal communication skills

+ Effective leadership skills

+ Ability to simultaneously handle multiple priorities

+ Ability to work within tight timeframes and meet strict deadlines

Licenses and Certifications

+ Driver's License Required

+ Project Management Professional (PMP) Training and/or certification in Project Management is a plus. Preferred

Additional Physical Demands

+ The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

+ Must be able and willing to travel within Company service territory, as needed.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]