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IT Technical Support Analyst 1-3

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IT Technical Support Analyst 1-3

Salary

$3,895.00 - $7,011.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

CRT-2025-215822-KW

Department

Culture Rec & Tourism-Off of Sec'y

Opening Date

12/17/2025

Closing Date

12/22/2025 11:59 PM Central

+ Description

+ Benefits

About this Job

The incumbent of this position performs assigned tasks of increasing complexity in the networking projects group of the Information Services Division. These tasks include network support, specialized server maintenance, desktop support, helpdesk phone assistance, and field support, having department-wide and state-wide impact for the Department of Culture, Recreation and Tourism (DCRT).

The scope of the position is state-wide and supports seven different agencies, including the Office of State Parks, Office of Tourism, Office of State Museum, Office of State Library, Office of Lieutenant Governor, Office of Cultural Development, and Office of Secretary/ Management and Finance. The incumbent provides support to over 690 networked users including well over 700 networked computers and printers, and advanced network equipment (i.e. routers, switches, wireless access points and servers) in administrative offices in the State Capitol Annex and at 63+ different locations state-wide including 22 remote State Parks, 17 remote State Historic Sites, 10 Tourism Welcome Centers, 10+ State Museum sites state-wide, 1 State Preservation Area, CODOFIL in Lafayette, Black Bear Golf Course in Delhi, and a number of temporary and satellite offices.

The position, working under direction from the network services supervisor, supports users on a highly complex and diverse Wide Area Network (WAN) with 70+ wired Local Area Networks (LANs/WLANs) for department business use and 32+ Wireless Local Area Networks (WLANs) that provide public Wi-Fi internet access to guests in 194 cabins, 1119 RV campsites, and 7 lodges at 22 state parks, and public Wi•Fi internet access to visitors at 10 Tourism Welcome Centers as well as a separate security network for the Office of State Parks. The incumbent performs complex technical network setup, configuration, troubleshooting, and problem resolution on wired, wireless, and cellular internet LANS. This position reports to the Information Technology Technical Support Supervisor.

Minimum Qualifications

Three years of experience in information technology; OR

Six years of full-time work experience in any field plus one year of experience in information technology; OR

An associate's degree in information technology plus one year of experience in information technology; OR

A bachelor’s degree plus one year of experience in information technology.

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175450) .

Job Duties and Other Information

Job Duties:

+ Research new technical software and systems that can improve on the systems in place and create a more efficient work environment.

+ Performs some end-user training and continually advises users regarding computer usage and security awareness training.

+ Coordinates, tests, and performs rollouts of new hardware and software systems, patches, and upgrades not available over the automated update service, directs other support staff to assist in the most productive manner.

+ Evaluates and resolves user issues in a timely manner.

+ Consults and assists the Network Admin and Engineer in maintaining the DCRT network by troubleshooting network infrastructure, server, workstation, and software issues.

+ Performs installation, setup, updates/patches, and ongoing maintenance of DCRT extensive, complex enterprise network (LAN, WAN, & WLANS).

+ Coordinates the creation of user profiles, domain assignments, email, and Outlook set-up and configuration with the network administrator.

+ Resolves network problems, including physical installation, runs patch cables to switches, routers, and/or ISP demarcs, diagnoses and corrects wireless, computer, and printer issues while onsite.

+ Performs other duties as assigned.

Job Specifications:

Position Type:Probational

Working Hours: Full-time 8 am - 4:30 pm

Career Progression: Vacancies may be filled from this recruitment as an IT Technical Support Analyst 1, 2, or 3, based on the qualifications of the selected applicant.

How To Apply:

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

The Office of the Lieutenant Governor and the Department of Culture, Recreation, and Tourism are participants in the E-Verify system for identification and employment eligibility purposes.

Louisiana as a State, is a Model Employer for People with Disabilities.

For more information, contact:

Contact:

Katelyn Wale

Department of Culture, Recreation and Tourism

1051 N 3rd St.

Baton Rouge, LA 70802

Fax: (225) 342-7928

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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