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PAYCE Technology is develops hardware and software solutions for the parking industry. Our clients include hospitals, restaurants, hotels, casinos, banquet facilities, ski resorts, and many other private venues. We are a family-run business, are experiencing fast-paced growth, and take pride in providing superior customer service and the quality of our employees. To keep pace with our expanding offerings, we are adding to our programming/systems development staff. This is a great opportunity for someone with 1-2 years of professional experience and is looking for a position that offers growth potential, creativity, and the opportunity to make a significant impact on our products.

Role Overview

We are seeking a new team member to serve as our First-Level Help Desk and Technical Support Specialist. This role acts as the primary point of contact for initial technical support and plays a hands-on role in kiosk preparation, client interaction, software installation, and early-stage testing. Position will involve office work and travel to operational sites.

Key Responsibilities

+ First-Level Help Desk Support

+ Serve as the initial point of contact for client and internal support requests

+ Perform first-level troubleshooting, issue triage, and resolution

+ Escalate issues appropriately with clear documentation and diagnostics

+ Kiosk & Hardware Operations

+ Build, configure, and prepare kiosks and related hardware

+ Order, track, and manage hardware parts and replacements

+ Assist with staging and deployment activities

+ Software Installation & Maintenance

+ Install, upgrade, and configure operating systems and applications

+ Support software rollout and version upgrades

+ Participate in “alpha” testing of new releases prior to production deployment

+ Client & Site Interaction

+ Communicate directly with clients regarding issues, status, and resolution

+ Assist with troubleshooting client/location network connectivity

+ Provide on-site or remote support as needed

+ Training & Documentation

+ Assist with client and internal training sessions

+ Create and maintain basic technical and support documentation

Required Qualifications

+ 1+ years of experience in technical support, help desk, or IT support (or equivalent hands-on experience)

+ Working knowledge of Windows operating systems

+ Basic understanding of networking fundamentals (IP addressing, connectivity troubleshooting)

+ Ability to assemble, configure, and troubleshoot basic hardware

+ Strong communication skills and customer-service orientation

+ Ability to follow structured procedures and document work clearly

+ Comfortable working independently and as part of a team

Preferred Qualifications

+ Experience supporting kiosks, embedded systems, or specialized hardware

+ Familiarity with client or site-based networks (switches, VLANs, basic firewall concepts)

+ Experience installing and upgrading software in production environments

+ Experience with ticketing and issue-tracking systems (e.g., Jira, Zendesk, ServiceNow)

+ Exposure to QA, release validation, or pre-production (“alpha”) testing

+ Basic scripting or automation experience (PowerShell, Bash)

+ Experience assisting with training or creating technical documentation

Salary Range: $48,000 – $65,000 annually (DOE)

+ Lower band ($48k–$54k): Entry-level candidates with limited professional experience but strong aptitude

+ Mid band ($55k–$60k): 1–3 years of relevant experience, able to operate independently at Tier 1

+ Upper band ($61k–$65k): Strong Tier 1 ownership with some Tier 2 overlap (networks, deployments, testing)