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Patient Services Representative
- UPMC (Pittsburgh, PA)
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Purpose:
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Do you enjoy providing exceptional customer service? Are you looking for a role where you can make a difference for patients every day? UPMC Corporate Services is hiring a flexible full-time Patient Services Representative to support multiple Rehabilitation Institute offices in Pittsburgh. This float position offers variety and flexibility, working between 28-40 hours per week based on business needs. You'll provide coverage across several locations at our Wexford office. Additional offices include Allison Park, Gibsonia, Lemieux Sports, Mars, McCandless, and Wexford Spine, with mileage reimbursement included. Shifts are scheduled Monday through Friday between 7:00 AM and 8:00 PM, Depending on the location and office needs.
As a Patient Services Representative, you will be the first point of contact for patients, ensuring they have the best possible UPMC experience. Responsibilities include welcoming patients upon arrival, promoting the use of new consumer-friendly technologies, educating patients on copayments and financial obligations, collecting payments when applicable, scheduling follow-up appointments, updating demographics and insurance information, and connecting patients to financial advocacy resources. This role is essential in promoting a culture of service excellence across UPMC physician practices, hospitals, and outpatient surgery departments. If you have strong customer service skills and want a position that combines flexibility, patient interaction, onsite parking available, and the opportunity to make a meaningful impact, apply today!
Responsibilities:
+ Provide a warm greeting for all patients.
+ Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
+ Collect copayments and any other applicable patient payments at the point of service.
+ Confirm and/or update patient registration information at checkout.
+ Schedule follow-up appointments within the practice at checkout.
+ Schedule or connect patient to resources to schedule for ancillary services at checkout.
+ Help patients navigate the healthcare system by providing clear and understandable instructions.
+ Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
+ Understand the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
+ Register patients in Biometrics (fingerprint recognition) program and explain benefits.
+ Promote My UPMC patient portal and assist patients in registration when applicable.
+ Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
+ Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
+ Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
+ Appropriately distribute / triage phone calls to other areas and / or clinical providers.
+ Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
+ Perform in accordance with system-wide competencies/behaviors.
+ Perform other duties as assigned. what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
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+ Completion of high school or equivalent is required.
+ Experience with personal computer-based applications and other office equipment is preferred.
+ Proficient typing and general computer skills are preferred.
+ Two years of experience in a medical, billing, fiscal, secretarial, or customer service function is preferred.
+ Knowledge of medical terminology is preferred.
+ Prior experience with Medipac, Epic, or other health records systems is preferred.
+ Knowledge of insurance processes and procedures is preferred.
+ Proficiency in Microsoft Office (Word, Excel, Outlook) is preferred.
+ Strong customer service skills, front office experience, and ability to communicate effectively are preferred.
Licensure, Certifications, and Clearances:
+ Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran
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