• Associate, PC Consultant

    UPMC (Harrisburg, PA)


    UPMC is looking for a PC Consultant Associate to join their team. This position will be ON-SITE supporting our UPMC Harrisburg locations.

     

    Under the direction of management and more senior members of the team, the PC Consultant Associate will provide day to day support for the UPMC community end user computing devices. This support could include hardware, application, and data communications troubleshooting. This role will travel to other UPMC sites. You will have on call rotation with the other members of the team.

     

    Why work at UPMC?

     

    + At UPMC, we develop strong leaders who support and engage incredible team members. Together, we create an exceptional UPMC Experience for our co-workers and our patients.

    + A recent study showed that UPMC benefits are 20% higher in value than other health care providers in our market. UPMC offers tuition reimbursement, competitive pay, generous paid time off, and much more.

    + AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by the Diversity MBA.

    + We have a rewarding career ladder to grow your career with UPMC.

    Responsibilities

    + Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.

    + Provide second level support for problem requests escalated by the ISD Help Desk and coordinates with UPMC personnel and vendors to resolve issues. Report back to the ISD Help Desk and end user, regarding problem status until resolved. Document request status and resolution activities, as directed.

    + Assist with relocating standard desktop computers and devices within the UPMC end user community, as directed by the Manager of User Support, the PC Support Supervisor, and/or Senior PC Support Consultants.

    + Demonstrates appropriate, clear, concise, and effective written and oral communications.

    + Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.

    + Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects

    + Familiarity with desktop support and desktop support practices through education or practical experience.

    + Must be willing and able to report for work at various UPMC facilities.

    + Ability to perform basic/standard IT procedures and protocols. Rely on buddy system/coach to demonstrate applied skills and to guide non-routine actions. Ability to lift 50 pounds and walk up and down hills, to reach the various end user sites at UPMC. Additionally, this position may be required to maintain a standby status as part of a rotation within the team.

    + This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.Licensure, Certifications, and Clearances:

    + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran