• Principal Technical Writer, Intelligent Automation

    Pegasystems (Waltham, MA)


    Principal Technical Writer, Intelligent Automation

     

    Job Category: Technical Documentation

    Meet Our Team:

    •​The Knowledge Management Team is a group of passionate individuals with a growth mindset who collaborate cross-functionally to deliver content that is relevant, intuitive, and easily discoverable. Our team produces technical documentation and training to enable internal stakeholders to scale Pega Cloud and help our external clients and partners adopt Pega Cloud.

    Picture Yourself at Pega:

    •​​​In this Principal-level role, you will help define and drive the future of Pega Cloud documentation and enablement. Partnering with dynamic, cross-functional teams, you’ll create clear, concise, and high-impact content that empowers internal operations and accelerates client adoption of Pega Cloud at scale.​​​

    What You'll Do at Pega:

    With the Knowledge Management team, you will have the opportunity to work with some of the most dynamic personalities across the company. We are looking for a self-motivated and curious person to:

     

    + Interview highly technical engineers, interpret their explanations, and clearly document processes so Pega clients and other engineers in our organization can understand.

    + Continuously optimize our internal and client-facing knowledgebases, providing ongoing guidance on content strategy.

    + Provide thought leadership for knowledge management solutions, including AI initiatives that optimize productivity of the team.

    + Become well-versed in the architecture, implementation, and operations of Pega Cloud and Pega software products.

    Who You Are:

    + A skilled technical writer, adept at optimizing external and internal documentation for large, cross-functional teams.

    + You understand the needs of your audience and you can effectively tailor the right message for them.

    + You thrivewhen driving high-impact, high-stakes content management projects autonomously.

    + You are meticulous with your attention to detail, but don’t lose sight of the bigger picture.

    + You enjoy keeping content structured for clarity, consistency, and intuitive navigation.

    + You’re enthusiastic about adopting AI in your daily work to optimize content management tasks; you enjoy experimenting with new approaches that help scale your impact.

    + You thoroughly understand technical documentation best practices and are experienced working with SMEs to continuously iterate content.

    + You are highly autonomous and self-driven, with a strong sense of ownership and ambition to deliver impactful outcomes.

    What You've Accomplished:

    + ​​7-10 years of experience as a technical writer, content curator, or curriculum developer with a track record of translating complex, technical concepts into clear content.

    + ​Experience managing content projects autonomously through collaboration with teams across the globe.

    + ​Demonstrated an ability to thrive in dynamic, rapidly shifting environments, and independently identify new opportunities to add value to the business.

    + ​Experience implementing AI to optimize productivity.

    + ​Honed sharp critical thinking skills to provide creative solutions to difficult problems.​

    Pega Offers You:

    + Gartner Analyst acclaimed technology leadership across our categories of products

    + Continuous learning and development opportunities

    + An innovative, inclusive, agile, flexible, and fun work environment

    + Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

     

    Additional Information

     

    Base salary range for this role is 98,800 - 150,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

     

    The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

     

    Job ID: 22686

     

    It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

     

    https://www.pega.com/about/careers/equal-employment-opportunity