• Bilingual Customer Service Representative

    Insight Global (Pompano Beach, FL)


    Job Description

    As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

    Day-to-Day:

    * Assist customers and business partners via telephone and email

    * Handle customer complaints in a calm, professional manner

    * Diagnose, assess, and resolve problems or issues

    * Monitor progress of delivery routes

    * Process changes or cancellations to delivery orders

     

    This position offers $15-$17/hr. with the possibility for overtime and will be determined by the hiring manager during the interview process.

     

    Shift: Tuesday - Saturday 11-8 PM (Sunday & Monday off)

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Bilingual: Spanish and English fluency

     

    1+ year of previous customer service experience within a warehouse environment or within the logistics/transportation industry

     

    Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.