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Job Description

Champion the digital Guest experience, advocating on the Guest's behalf, and working diligently to build an outstanding experience for Disney Guests

Support with delivery and ongoing maintenance, which may include product build, content updates and on call collaboration to ensure successful uptime of the digital experience as needed

Support with maintaining the feature development and backlog, attending daily scrums to help drive priority decisions and remove roadblocks

Contributes to developing the go to market strategy for the digital Guest or Cast experience

Assists with translating the digital strategy into clearly prioritized user stories, business requirements and other product documentation including acceptance criteria and test cases

Ensures appropriate delivery of product requirements across the development lifecycle, including partnering with design and technology teams to ensure the visual design, content strategy, copywriting and development align to the strategic vision

Assists with developing presentations to share and build advocacy for the digital strategy with leadership audiences and partners across the organization

Supports the ongoing Guest and Cast experience by monitoring product performance, supporting A/B tests and recommending opportunities to enhance the Disney Parks, Experiences and Products Digital Platforms, including mobile apps and websites

Leverages AI to drive efficiencies

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

2+ years of professional experience working in the online industry

Experience working with content management systems (CMS) and building complex websites, including daily updating of copy and images for sites, feature listings, faceted listings, feeds from other systems, building out new pages and troubleshooting

Ability to take personal initiative, follow instructions and collaborate with others

Experience resolving technical, user and business issues in a fast-paced online organization

Experience managing requests that include integration with multiple back-end systems

Ability to work within a diverse team of resources from strategy, creative, business and technical disciplines

Demonstrable ability to collaborate with and achieve results through others, plus the ability to build strong, balanced relationships within all levels of the organization

Outstanding verbal and written communication

Experience estimating project costs and level of effort required for delivery

Experience working with AI tools.

Digital website product experience including conducting user gap assessment & ideation, writing detailed requirements & acceptance criteria and driving go-to-market delivery efforts

Experienced in MyJira application, incl. ticket writing, tracking & reporting

Experienced in Agile processes, incl. scrum ceremonies (participating & leading)

Certified Scrum Product Owner (CSPO) certification (preferred)

Adept in collaborating on & driving digital product solutions with partners, from ideation through requirements & delivery

Experienced in writing detailed, logical & digestible digital product requirements and acceptance criteria

Strong CMS experience (GoPub & AEM preferred), from simple content updates (copy/imagery) to advanced website page implementations

Demonstrated ability to quickly build trust & meaningful relationships, incl. internally (core team) and externally (business partners/clients)

High attention to detail & passion for excellence in work product delivery

Self-starter with proactive drive and a natural sense of urgency

Evidences genuine empathy toward the Guest/consumer and a commitment to thoroughly explore opportunities and drive solutions

Fastidious in having a “raise the bar” mentality to constructively challenge both internal team & partner thinking/requests

Strong communication skills with a demonstrated ability to engage and lead in-person & virtual meeting