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Assistant Program Manager

The Assistant Program Manager plays a vital role in creating stability, safety, and meaningful daily experiences for adults with developmental disabilities in a residential setting. Through hands-on support and thoughtful leadership, this role helps individuals build independence, maintain routines, and feel supported in their homes. The Assistant Program Manager strengthens the team by training and guiding Residential Behavioral Support Specialists, coordinating staffing to ensure consistent care, and stepping in when coverage is needed. By fostering a calm, engaging, and responsive environment, including during moments of challenge or crisis, the Assistant Program Manager directly contributes to residents’ well-being, dignity, and quality of life while modeling strong communication, adaptability, and compassionate leadership.

Benefits:

+ Paid Time Off (PTO): 12 vacation days and 12 sick days per year, with additional accruals for longstanding employees.

+ Health Insurance: Employer-sponsored medical, dental, and vision coverage.

+ Life and Disability Insurance: Employer-sponsored coverage.

+ Retirement: 403(b) plan with generous employer match.

+ Educational Support: Tuition reimbursement and student loan repayment assistance.

+ Flexible Schedule: 30–40 hours per week with scheduling flexibility.

Job duties:

+ Implement behavior plans, provide trauma-informed crisis intervention, and administer medications per agency protocols.

+ Deliver individualized services and therapeutic supervision, including 2:1 or 3:1 staffing for residents with high clinical acuity.

+ Document care activities, incidents, and treatment progress in electronic medical records.

+ Contribute to Individualized Support Agreement (ISA) goal development and monitoring while upholding residents’ rights, dignity, and confidentiality.

+ Manage staff schedules, ensuring coverage.

Qualifications:

+ High school diploma or equivalent

+ Valid driver’s license, reliable transportation, and proof of vehicle insurance if personal vehicle use is required

+ Ability to lift up to 30 pounds and perform physical assistance tasks safely

+ Availability for variable scheduling, including evenings, weekends, and rotating on-call responsibilities

+ 1–2 years of experience in developmental services, residential support, or behavioral health

+ Demonstrated ability to manage staff schedules and support team operations

+ Strong communication skills and a calm, supportive presence during challenging situations

+ Advanced coursework or degree in human services, psychology, or a related field (preferred)

+ Familiarity with trauma-informed care and behavior support strategies

+ Complete required training in CPR, First Aid, crisis prevention/intervention, and medication administration as provided by the agency

+ Experience with technology, including Microsoft Suite

Knowledge, skills, and abilities:

+ Excellent verbal and written communication skills

+ Confidentiality

+ De-escalation and conflict resolution skills

+ Excellent organizational, time management, and problem-solving abilities

+ Ability to multitask

+ Strong interpersonal skills with the ability to build trust and listen effectively

Work Environment & Physical Requirements

+ Work takes place in a variety of indoor and outdoor settings, including offices, program spaces, community locations, and client homes.

+ Driving and transporting clients is required, often using a personal vehicle.

+ Schedule may include evenings, weekends, and on-call shifts to meet program needs.

+ May need to be able to lift up to 30 pounds and provide physical support to residents with mobility needs.

+ May involve extended periods of computer use; ergonomic precautions are encouraged.

+ Direct care may include occupational risks including responding to challenging behaviors

+ Staff may need to respond to medical or behavioral emergencies, including contacting emergency services.

+ Occasional exposure to bloodborne pathogens; use of PPE and safety protocols is required.

+ Regular travel in varying weather conditions requires safe driving practices.

Compensation:

This full-time position offers an hourly rate of $23.59/hr - $24.55/hr and excellent benefits, including tuition reimbursement/student loan assistance; generous paid time off; employer-sponsored health, dental, life, and disability insurances; and a 403(b)-retirement plan with employer match.

TO APPLY:  We encourage applicants to apply via the WCMHS website  Careers (https://www.wcmhs.org/careers)  page. WCMHS strives to make our application process accessible to all. If you need language assistance or an accommodation in the application process, please contact us at  [email protected]  or 802-229-1399.

Washington County Mental Health Services is an equal opportunity employer. Grounded in our understanding that diversity makes us stronger, we are committed to inclusion in our workplace and services. We encourage applications from all qualified individuals and consider applications for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, health care coverage status, military status, age, disability, genetic information, citizenship status, or any other characteristic protected by federal, state, or local laws.

About the Agency

For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington and Williamstown. WCMHS provides education, support, and treatment of individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.”

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