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Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

As a Client Partner , you will manage and grow strategic accounts, client relationships, and business partnerships. This role focuses heavily on new business development, upselling, cross-selling, and securing renewals within Microsoft strategic accounts. You will use solution selling, detailed account planning, and targeted prospecting to qualify accounts, understand client needs, educate them on Applause's offerings, and identify solutions for their application development and testing challenges.

Key Responsibilities:

+ Develop and Nurture Strategic Relationships by building and sustaining robust partnerships with senior executives at Microsoft. Gain a comprehensive understanding of their business objectives, challenges, and opportunities to strategically align our products and services with their requirements.

+ Drive revenue growth by collaborating closely with all stakeholders to identify and pursue revenue-generating opportunities. Formulate comprehensive account strategies and leverage internal resources judiciously to attain sales targets and surpass client expectations.

+ Serve as the primary point of contact and a trusted advisor for our clients, providing expert counsel on industry trends, market insights, and innovative solutions to propel their business growth and success.

+ Proactively engage with clients to ascertain their requirements, pain points, and strategic goals. Conduct in-depth needs analyses to pinpoint areas where our solutions can deliver significant value and address their specific challenges.

+ Utilize a profound understanding of the high-technology industry and our product offerings to furnish strategic recommendations and bespoke solutions tailored to the clients' unique business imperatives. Effectively articulate the value proposition and benefits of our solutions to key stakeholders.

+ Collaborate closely with cross-functional teams, including solution consultants, delivery managers, marketing, and customer success, to ensure the seamless delivery of solutions and exceed client expectations. Coordinate efforts to maximize client satisfaction and drive long-term customer retention.

+ Maintain current knowledge of the latest trends, innovations, and best practices within the high-technology industry. Leverage this intelligence to anticipate market shifts and provide invaluable insights to clients.

Job Requirements and Preferred Skills:

+ A minimum of ten years of experience in Professional Services, Managed Services, or solution sales, preferably within the high-technology vertical.

+ A proven record of accomplishment in successful customer engagements across a spectrum of enterprise-class verticals.

+ In-depth knowledge of the high-technology industry, including key market participants, trends, challenges, and opportunities.

+ Demonstrated history of consistently meeting or exceeding sales targets and effectively driving revenue growth.

+ Possession of strategic thinking and problem-solving acumen, underpinned by a customer-centric methodology.

+ Exceptional negotiation, presentation, and influencing capabilities.

+ The capacity to operate autonomously and collaboratively within a fast-paced, dynamic professional environment.

+ Superior communication and interpersonal skills, coupled with the ability to establish rapport and credibility with executive-level clients.

+ BA/BS Degree or equivalent professional business experience.

Why Applause?

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

+ We have a flexible work environment with top talent from across the globe

+ Collaborate with an international team of 450+ passionate, talented co-workers

+ Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands

+ Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand

+ Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity

+ Experience a supportive culture that emphasizes teamwork, innovation and transparency

+ Share your voice! Contribute and integrate creative and innovative ideas across roles and departments

Applause Core Values:

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values?

+ Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.

+ Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.

+ In It Together: You have a team-first mindset and love collaborating with your peers.

+ Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.

+ Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.

Compensation:

Beyond Applause’s award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth.

The salary range for this position is Total Earnings $250k-$350k .

Accommodations:

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. We continue to celebrate diversity and are committed to creating an inclusive, equitable environment for our employees. If you believe you require a reasonable accommodation und.er any of the legally protected characteristics, please click here to complete an accommodation request. Please note, Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.

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