• Office / Clinic Mgr

    UnityPoint Health (Waukee, IA)


    + Area of Interest: Management

    + FTE/Hours per pay period: 1.0

    + Department: Fam Med- Waukee- DM

    + Shift: 8 HOURS

    + Job ID: 175926

     

    Overview

     

    UnityPoint Clinic

     

    Clinic Supervisor

     

    Family Medicine - Hickman Road

     

    Waukee, IA

     

    Monday-Friday 8AM-5PM

     

    Full-time + benefits

     

    Why UnityPoint Health?

     

    At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

     

    Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

     

    + Expect paid time off, parental leave, 401K matching and an employee recognition program .

    + Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

    + Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

     

    With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

     

    And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

     

    Find a fulfilling career and make a difference with UnityPoint Health.

    Responsibilities

    + Oversee daily operations of the Family Medicine Clinic, including provider schedules, staffing coverage, and patient flow to support comprehensive primary care services.

    + Provide frontline leadership for clinical and front-office staff, including recruitment, onboarding, training, coaching, and performance evaluations.

    + Optimize clinic workflows, appointment access, and care coordination to improve efficiency, continuity of care, and patient experience.

    + Ensure adherence to clinic policies, procedures, and safety standards, including infection prevention, preventive care, and chronic disease management workflows.

    + Serve as the primary point of contact for staff concerns, providing guidance, conflict resolution, and escalation when appropriate.

    + Promote clear, compassionate communication among providers, staff, patients, and leadership to support a patient-centered environment.

    + Support team-based care delivery and coordination with care management, behavioral health, and specialty referral services.

    + Ensure timely patient follow-up, continuity of care, and adherence to care plans across preventive, acute, and chronic conditions.

    + Lead clinic response during emergencies and maintain a safe environment for patients, visitors, and staff.

    + Support clinic financial and operational goals through effective resource utilization, scheduling optimization, and cost-conscious practices.

    + Ensure compliance with regulatory and accreditation requirements, including HIPAA, OSHA, CLIA, and infection prevention standards.

    + Monitor environmental safety and ensure secure handling of protected health information.

    + Track operational, quality, and patient satisfaction metrics and support performance improvement initiatives.

    + Model the organization’s mission, vision, and values and maintain compliance with required training, licensure, and attendance expectations.

    + Foster a collaborative, accountable culture focused on quality improvement and high-quality patient care.

    Qualifications

    Education:

    + RN, LPN, or CMA credential with a bachelor’s degree or equivalent experience required.

    + Business or healthcare management degree preferred.

    Experience:

    + 2–3 years of clinic operations experience preferred.

    + Supervisory or leadership experience in healthcare is a plus.

    Licenses/Certifications:

    + Active RN/LPN/CMA credential.

    + Valid driver's license if driving for work-related duties.

    Skills & Abilities:

    + Strong leadership, communication, and problem-solving skills.

    + Proficient in EPIC and Microsoft Office a plus!

    + Knowledge of healthcare operations, compliance, and patient experience best practices.

    #UPC123