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Additional Information

**Job Number** 25199316

**Job Category** Rooms & Guest Services Operations

**Location** San Francisco Marriott Fisherman's Wharf, 1250 Columbus Avenue, San Francisco, California, United States, 94133VIEW ON MAP (https://www.google.com/maps?q=San%20Francisco%20Marriott%20Fisherman%27s%20Wharf%2C%201250%20Columbus%20Avenue%2C%20San%20Francisco%2C%20California%2C%20United%20States%2C%2094133)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**Expiration Date:** 02/01/2026

**Additional Information:** This hotel is owned and operated by an independent franchisee, Crestline Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

You belong at Marriott Fisherman's Wharf!

At the Marriott Fisherman's Wharf, our guests have unparallelled access to world-famous attractions like the Golden Gate Bridge, Oracle Park, and Pier 39. For a meal, they may visit Red Fin Restaurant, or enjoy craft cocktails at Red Fin Lounge. And, with 9,082 sq. ft. of catering and events space, Marriott Fisherman's Wharf is the perfect location for corporate meetings or memorable events. Our team members work hard to ensure that every guest's stay is remarkable, every time.

We are looking for our next Operations Manager, who will lead the team in ensuring an exceptional guest experience.

This role is Exempt, with an annual salary range of $78,000 - $85,000/year.

Overview:

Crestline is looking for a talented person who has a genuine care and passion for service to join their leadership team as the Operations Manager.

The Operations Manager is responsible for providing an exceptional experience to every guest while maximizing hotel profitability at the same time. The Operations Manager is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service. The Operations Manager will achieve desired outcomes by planning, implementing, and controlling effective departmental strategies that drive results and through assisting in the creation, development and maintenance of a competent, motivated and empowered operations staff. The Operations Manager will effectively lead, train, coach, motivate, engage and provide feedback to all operations staff and supervisors on a daily basis.

Key Duties & Responsibilities:

Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues.

Work collaboratively with all members of the operations team and other hotel departments to ensure guest expectations are always exceeded and hotel operations are always effectively executed.

Anticipate guests’ and employees’ needs and respond promptly.

Always promote positive guest relations.

Ensure that the guest experience is pleasant and positive from arrival through departure.

Analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies.

Ensure all operations staff and supervisors are properly trained to standards and able to carry out the operations of each department.

Ensure that all guest complaints regarding service and/or accommodations are investigated and resolved.

Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.

Review work procedures and operational problems to determine ways to improve service, performance, cleanliness, and safety.

Assist the Assistant General Manager and General Manager with the following employee relations activities: organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.

Provide Leadership / Mentoring to operations staff.

Maintain complete knowledge of all operations department policies/service procedures.

Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements.

Conduct pre-shift meeting to review information pertinent for each day of business

Complete daily walk-through of all operations department areas observing the following and instruct designated personnel to rectify any organization deficiencies:

Staffing - numbers, appearance, attitude

Operational cleanliness and maintenance

Service - appearance, merchandising, attitude

General crispness, quality, and consistency of operation

Education and Experience:

High School Graduate or General Education Degree (GED): or 5 Years’ Work Equivalent Bachelor’s Degree preferred

Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Exempt Manager role, Health, Vision, Dental, 401k w/company match, commuter benefits

The salary range for this position is $78,000 to $85,000 annually.

_This company is an equal opportunity employer._

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